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Supervisor – Manned Security Services at G4S

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Job Introduction:


Reporting to the Customer Service Manager /Operations Manager, the Supervisor will supervise Site In-charges and Guards to ensure the timely and efficient delivery of the Manned Security Service.


Role Responsibility:



  1. Ensure the physical presence of guards at respective posts



  • Confirm that all posts under his/her jurisdiction are adequately manned as per the contract requirement in terms of correct number and rank

  • Confirm that the guards are physically fit and in a sober state of mind when reporting on duty

  • Ensure guards sign on posting sheets to confirm presence

  • Confirm that guards report on time and do not leave their posts uncovered


 



  1. Ensure proper turn out of guards



  • Inspect that all equipment is present and serviceable as per the site requirements (as listed in the site instructions).

  • Inspect the appearance of the guards to confirm that they are smartly dressed in full G4S uniform


 



  1. Implement labour efficiency controls



  • Accurately capture time and attendance in the posting sheets

  • Implement the guards’ duty roster and ensure that guards take their weekly off duties and annual leave as scheduled

  • Ensure that posts and assignments are optimally covered with the right numbers of guards and ranks


 



  1. Promote conducive work relationship



  • Hold brief/debrief sessions with guards on a  regular basis and execute conflict resolution among the guard force

  • Discuss any problems / issues with the guards and provide feedback regarding previous issues raised.



  • Escalate any unresolved problems/ issues to the CSM /Ops Manager in a timely manner.

  • Ensure high level of staff motivation and performance that meet G4S standards


 



  1. Ensure maintenance of proper customer service levels



  • Liaise with the client at a lower level. Any issues that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager

  • Confirm that the guards understand and perform as per the customers’ expectation

  • Properly introduce guards to the client before they are posted

  • Induct any newly posted guards and ensure that they understand and perform their duties as per the assignment instructions of their respective posts

  • Continuously carry on-the job training of the guards to improve their performance

  • Provide training i.e. communicate a toolbox talk, refresher training, etc.

  • Review the occurrence book (OB) and registers, make an entry detailing the time of the inspection, findings, and actions taken.


 



  1. Ensure proper health and safety in work environment



  • Perform a site walkthrough to identify hazards and appropriate controls. Hazards that cannot be immediately resolved should be noted and escalated to the CSM/Ops Manager

  • Review the site risk assessment / perform an audit once a month. Any changes to existing risks, or any new risks, should be noted and escalated to the CSM /Ops Manager

  • Ensure that all assignments in the area have post instructions and emergency procedures

  • Ensure strict compliance with the G4S golden rules, minimum standards and all related policies

  • Implement health and safety initiatives at the lowest  level

  • Report incidents to the CSM/ Ops Manager in a timely manner

  • Ensure that there is a fatigue management plan is in place where necessary e.g rotation


The Ideal Candidate:


Knowledge and Qualifications



  • Minimum –  Form four with KCSE Certificate D+

  • Minimum certificate course in business management

  • Computer skills are of added advantage.

  • Riding Skills – At least 5 years active riding experience with a clean license.


At least 5 years as a supervisor in operations preferably security industry


Technical Skills



  • Basic Microsoft Word

  • Basic Microsoft Excel


Behavioural Skills – Support



  • Understanding the organizational environment

  • Understanding the organization’s goals and objectives

  • Dealing with changing circumstances

  • Supporting and working with others

  • Delivering objectives

  • Dealing with complexity

  • Acting professionally

  • Deliver great customer service

  • Sharing and co-operating


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