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Customer Service Job Virtual HR (Mandarin Speaking)

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Customer Service Associate Job, Latest Customer Service Jobs In Kenya,


Position: Customer Service Associate


Location: Nairobi


Job Description


Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office, Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering highest quality of service to our client’s High Value Customers


Responsibilities 



  • Assist with knowledgeable support to customer requests across all products and channels

  • Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat

  • Deliver first time resolution to customer requests up to authority and permission levels

  • Create and constantly develop unique positive personal relationships with the client’s esteemed Customers

  • Maintain customer profiling and communication database history for all the customers

  • Ensure that customer transactions are completed accurately and timeously

  • Promote other products and services where appropriate

  • Active outbound calling to develop the lifetime value of the customer


Qualifications



  • Diploma/ Degree in Marketing or any other relevant field

  • At least 2 years’ experience in a similar

  • Advanced level of proficiency in English and Mandarin is a MUST

  • Ability to work under pressure in a fast-paced environment

  • Excellent sporting knowledge particularly in football

  • Possess a strong teamwork ethic

  • Excellent communication and numeracy skills

  • Proficient in MS Office including e-mail, live chat and SMS communications

  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult

  • Flexible in shifting schedule


How to apply


Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday, 3rd August 2020 clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted




















https://jobcenterkenya.com/customer-service-job-virtual-hr-mandarin-speaking/

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