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Customer Care Job in Kenya

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CUSTOMER EXPERIENCE ADVOCATE
(NAROK)






The Automobile
Association of Kenya is the largest Automobile Association in Kenya with over
100,000 members. Being affiliated to FIA, an international body in the
Automobile industry, we have remained as one of the major players in the
Automobile industry in Kenya. Subsequently we strive to provide a favorable work
environment for our employees. We are keen on developing our staff for growth.
Our ultimate goal is to have a workplace that people will love and achieve
their personal goals.


We have opened a branch
in Narok and we are seeking to engage a Customer Experience
Advocate to handle Customers relations at the Branch.




Job Purpose


Reporting to the Branch
Manager (Narok Branch), the position holder will manage customer relations and
interactions through the various channels to ensure customer satisfaction.


Key Responsibilities


  • Provide customer relations service to both
    internal and external customers thereby ensuring customer satisfaction.

  • Responsible for actively ensuring the retention of
    the Association’s customer base which includes promoting the Association
    to existing customers.

  • Communicating with customers through various
    channels.

  • Maintain interactions with the members and provide
    them with information on new service offerings.

  • Ensure compliance with internal business processes
    and procedures and guiding clients on the same.

  • Contribute to the development and maintenance of
    standards, policies and procedures regarding service offerings.


  • Provide feedback on the soundness and
    effectiveness of the customer service policies and procedures to
    departments.

  • Recording and handling of all enquiries and
    complaints pertaining to clients and providing feedback within the
    required time.

  • Receive complete application for new members, new
    students and enter in the database.

  • Update of data in the Association’s MIS.

  • Verify client payments and issue receipts.

  • Verification of invoices with data base entries
    ensuring accuracy and completeness of information.

  • Checking the accuracy and completeness of the
    monthly branch summaries and preparing a summarized report.

  • Reconciliation of credit sales, and receipts with
    Finance Department.

  • Verification of ‘mobile money’ receipts with
    member information in the database ensuring that update is complete and
    undertake reconciliations thereof.

  • Verifying reminder invoices and ensuring they are
    mailed to members

  • Contribute to team effort by accomplishing related
    results as needed.

  • Perform any other duties as may be assigned from
    time to time.



Minimum job requirements:


  • Diploma or Degree in a Business Related Field or
    its equivalent.

  • Minimum 1 Year experience in Customer Service.

  • Good customer service, interpersonal and
    communication skills.

  • Business Development acumen.



To apply, please forward
your CV to jobs@aakenya.co.ke by the 30th July
2020. Please indicate “Customer Experience Advocate – Narok” as your subject line.



https://jobcenterkenya.com/customer-care-job-in-kenya-4/

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