Head of Customer Service Career in Kenya

Do

you have what it takes to drive company growth initiatives? 

Are

you ready for a new challenge?

Our client, an internationally affiliated brand dealing in fast-moving consumer

goods is beginning its operations in Kenya and is now seeking to recruit the

following position:

Head of Customer Service is responsible for the development and implementation

of customer service strategies aimed at achieving superior customer experience,

satisfaction and retention.  

S/he

will manage the end to end customer experience, drive customer service quality

results through analysis and re-designing of processes; and implement customer

experience systems, policies and strategies to measure, monitor and control

customer service standards across all lines of business in line with best in

market service delivery standards and practices.

Key Qualification, Experience & Skills

• Bachelor’s
  
  degree in Business field or equivalent


• Relevant
  
  professional qualifications will be an added advantage;


• 7
  
  years of experience in Customer Service Management preferably in FMCG at
  
  senior level


• Experienced
  
  in call centre management and CRM implementation

If

you believe you are the right candidate, please submit your application with a

detailed CV, stating your current and expected remuneration, e-mail and

telephone contacts to reach us not later than December 22, 2015 and addressed

to recruit@maxworthassociates.com