Directline Assurance, a leading
Kenyan Insurance company known for its innovative and affordable services and
unmatched motor insurance services is looking for motivated and qualified
professionals to fill the positions below:
Assessment Manager
Main Job purpose:
The assessor will be responsible for effective
management and processing of all claims payable by the company under its
contractual / policy obligations to its customers.
Main Responsibilities
- Approve valuation reports and ensure that all
vehicles proposed for insurance are both roadworthy and insurable. - Approve dispatch of correspondences and
investigation & Assessment Instructions. - Approve repair authority and own damage claims
payments. - Analyze and approve assessment and
investigation reports. - Analyze and Approve Third Party claims
proposals on negotiations parameters. - Approve invoices from external assessors,
investigators and other service providers. - Vet and recommend the approval of the panel of
garages and salvage buyers. - Be a member of the Salvage Tender Committee
and ensure a speedy disposal of Salvages - Provide monthly claim reports for internal and
external use. - Pursue recovery from third parties and/or
third party insurers. - Handle enquiries and approvals on payment of
excess. - Handle negotiations and customer complaints
from the insured or intermediaries. - Ensure proper update of the claim files both
in the system and physical files. - Detect and investigate fraudulent claims and
collect proper evidence to effectively repudiate and/or defend such claims - Maintain and update a pricing record of spare
parts for effective analysis of Assessors reports - Attend court for hearings as a witness in
recovery proceedings. - Effectively manage the Department’s cash
allocation/budget.
- Bachelor’s degree course in Mechanical
Engineering or related degree course from a recognized institution. - Diploma in Insurance (mandatory) for
non-insurance degree holders - Management training will be an added advantage.
- Five years progressive hands on working
experience in motor insurance industry is compulsory, two of which must be
at a supervisory/management position.
- Assessment and approving insured motor
vehicles accident damage (own damage & Third Party Property Damage
claims).
- Polished MS office skills
- Must be conversant with names of motor vehicle
body parts and the rates for parts and labour. - Possess strong interpersonal, communication
and negotiation skills.
Motor Assessor
The Motor assessor’s role will be to assess insured motor vehicles accident
damage (own damage & Third Party Property Damage) and provide accurate and
timely reports
Main Responsibilities
- Assessment of the accident vehicle within 48
hours and submit an assessment report. - Negotiate with the garages on the repair
costs. - Source for spare parts at reasonable prices
where and if need arises. - Visit the garage to monitor progress of
repairs. - Prepare supplementary assessment reports if
need be. - Re- assessment of the repaired vehicle,
preparation and submitting of assessment reports. - Prepare a pre-theft valuation reports.
- Verify towing and windscreen claims, verify
radio cassette quotation and receipts & submit a report on the
same within 48 hours of instructions - Evaluate quantification of Third Party
Property Damage claims and prepare a report within 48 hours of
instructions - Verify receipts and documents in support of
own damage & Third Party Property Damage claims. - Check for breach of policy by the insured vis
a vis vehicle damage and circumstances of the accident. - Attend to any other special investigation or
assessment instructions as may be assigned. - Attend court for hearings as a witness in
Third Party Property Damage claims/recovery proceedings. - Detect and investigate fraudulent claims and
collect proper evidence to effectively repudiate and/or defend such claims - Maintain and update a pricing record of spare
parts for effective analysis of Assessors reports
- Diploma course in Mechanical Engineering or
related course from a recognized institution - Minimum 2 years relevant experience
- Certificate of Proficiency (COP) in insurance
from College of Insurance, preferably motor chapter subject - Ability to carry out motor assessment and re-inspection
of repaired motor vehicles - Preparation of assessment and re-inspection
reports - Ability to negotiate repair costs with garage
owners - Must have clear understanding of the market
prices of spare parts for various makes of vehicles - Ability to analyze assessment reports from
external assessors and give recommendations - Ability to work independently is a must, with
an energetic “can do” attitude to work. - Excellent time management and communication
skills both in verbal presentation and writing - Polished computer skills (MS Office Suite)
Individuals who meet the above requirements should send their applications to
the email below stating their current and expected salary along with a detailed
CV to reach us on or before 23th September 2015.
Please indicate the job being applied
for in the subject heading of your email.
Only short listed candidates will be
contacted.
Directline Assurance is an equal opportunity employer.
We value the diversity of
individuals, ideas, perspectives, insights and what they bring to the
workplace.
Email: human.resource@directline.co.ke
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