Position: Technical Support Engineer (Hardware)
Location: Nairobi
Nature of Job: Full time
Salary: 25,000/-
Main Responsibilities include:
- Repair and maintenance of all hardware supplied by the company
- Maintenance of records of all devices repaired / serviced
- Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
- Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.
- Keeping records of all the hardware repaired including details such as serial numbers, problem reported/solved, spare parts used, and tests carried etc.
- Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
- Customer support regarding hardware issue on phone, social media etc
- Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
- Training users on the operations of the hardware devices supplied by the company
- Handling complains from clients and advising management on the same to ensure proper measures are taken
- Adhering to the stipulated code of conduct when dealing with clients at all times
Key Performance Indicators
- Reduced re-work and customer complaints on repairs and maintenance of devices supplied by the company.
- Timely delivery of the devices brought in for repairs to the customers
- Well maintained records of devices repaired/serviced
Qualifications
- Diploma in Electronics Engineering (KNEC exam)
- 2 years’ experience in trouble shooting and repair of electronic devices
- High level of integrity and professionalism
Qualified candidates should send their CV’s quoting relevant skills and experience to info@royalagencies.co.ke
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