Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.
Salary: 50K
Location: Nairobi, Kenya
Key Roles
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
Qualification & Skills
- A university degree in marketing/Public Relations or any related field
- More than two year of Customer Service Experience.
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Client Service Officer‘ on the subject line by 25th June, 2015.
Do not attach any certificates.
Only shortlisted candidates shall be contacted.
0 Comments