Customer Relations Assistant Job in Nairobi, Kenya - 2015

Are you ambitious and looking to work

in a dynamic start-up environment? 

Laikiana is looking for a Customer

Relationship Assistant to serve customers by providing product and service

information; resolving product and service problems, and providing the best

possible Customer service to clients.

Title: Customer Relations Assistant

Department:

 Marketing 

Duration:

 6 months with possibility of extension

Location:

 Nairobi  

Company Overview: Laikiana is one of the most experienced and diverse

groups of consultants in the hospitality industry. 

Our Company operates as a true

strategic partner, providing our clients with an unbiased analysis of their

organization, and following up with partnership toward the achievement of

targeted goals.

Position Overview: The Customer Relations Assistant is responsible for

building and maintaining business relationships with our clients, ensuring that

they receive the customized service they need to grow their business.

Responsibilities:

• Communicating with existing clients to
  
  increase and maintain sales needs


• Initiate new calls to generate interest with
  
  prospective clients


• Developing and maintaining new database
  
  contacts and details of potential clients


• Updating Customer Relations Management
  
  database of the company


• Make quotes for new and existing clients


• Ensuring the correct maintenance of follow up
  
  procedures to the potential clients


• Escalate customer queries to the relevant job
  
  roles where necessary

Education: This

position generally requires a Bachelor’s degree/ Diploma in communication,

marketing and any other related field and a minimum One (1) year of practical

experience in the field. 

Any equivalent combination of

training and experience that provides the required knowledge, skills and

abilities is qualifying.

We offer you:

• An amazing learning culture.


• A flat structured working environment to
  
  enable you enhance your


• A chance to be part of a team that offers
  
  great opportunities for growth

Start Date: Immediately

Interested and suitably qualified candidates to submit their application,

including a detailed CV, daytime telephone contact, and two professional

referees to: laikyjobs@hotmail.com on or before 8th May 2015.