Community Life Centers (CLC) Consultant East Africa

Philips is a multinational company with activities in healthcare, lighting and consumer life style. Philips is a public company listed at the New York and Amsterdam stock exchange. Philips is active in more than 100 countries around the globe. It‘s headquarters are in the Netherlands.Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has presence in seven other African countries, in the cities of Accra, Algiers, Casablanca, Cairo, Lagos, Nairobi and Tunis. Philips Africa is definitely one of the growth drivers for Philips. Community Life Centers (CLC) Consultant East AfricaProject Manager Community Life Centers East AfricaCommunity Life Center – Life (CLC-Life) is a new business venture that is part of the Philips Africa Innovation Hub.CLC-Life is a comprehensive solution for primary healthcare facilities, combining healthcare strengthening with community development. The solution aims to bring a significant sustainable improvement to the performance of primary health facilities.The solution consists of technology (e.g. solar energy, LED-lighting, refrigeration, medical devices, water supply, IT) and services (project development, assessment and design, implementation and training, monitoring and support). A first pilot was implemented at Githurai in partnership with Kiambu County. This pilot is showing strong improvement in patient volumes and quality of service. There is a strong market pull for the solution, both from public as well as private healthcare providers. First commercial projects are expected in 2015.The CLC-Consultant participates in the end-to-end execution of Community Life Center projects, including assessment, design, implementation and hand-over to monitoring and support.Project activities should be executed timely and with a first-time right approach, ensuring high customer satisfaction and optimizing project cost.Key areas of responsibilities:o    Perform assigned project activities timely and with high quality. Project activities can include:§  Assessment of Primary Health Facilities (PHFs)§  Design of CLC-solution for PHFs§  Training of PHF-staff on use and maintenance of CLC-solution§  Organizing logistics of CLC-components to PHF-site§  Demand management of communities served by CLC§  Handover of project to monitoring and support organization whilst ensuring continuity of customer serviceo    Report on progress of assigned activitieso    Escalate relevant issues inside the organization to assure high level of reactivity and problem resolution·         Manage customer relation:o    Build understanding of customer needo    Maintain a professional customer relationshipIdentify commercial opportunities at client·         Net Promoter Score (NPS)·         Initial Quality (IQ)·         Continuous Quality (CQ)·         Compliance with project planning·         Quality of project activities and deliverables·         Bachelor’s or Master's degree in Project Management or equivalent·         Minimum of 2 years’ experience in project execution·         Strong understanding of primary healthcare·         Good sense of business·         Good understanding of the related products and business·         Strong IT-skills (including MS-Office)·         Fluent in English, verbal and written in addition to local language