Project Manager - Customer Services Function

• Owns Customer Services Solutions/Applications delivery and takes responsibility for tracking and reporting on Executive levels.
• Primary focal point from AMS side for the delivery of Customer Services “ IT Plan” as well as “NON IT plan” projects at Airtel Africa.
• Manages IBM resources and coordinate with client to deliver solutions related to Customer Services and prepaid in the 3G/4G and MNP environment to support business and client. 
• Ensures client needs are addressed by constructing partnerships between the Project Office, clients, vendors, fellow IBMers and subcontractors. Hence, manage the implementation of these partnerships to ensure positive customer feedback. 
• Ensures client satisfaction through development, implementation, and delivery of application as specified in the Statement of Work.
• Supports Account DPE and PE in identifying growth opportunities and contract profitability.
• Build and maintain client relationships both with Business and IT Heads 

Required
Bachelor's DegreeAt least 10 years experience in PM methodologies, emerging technologies and technical solutions pertaining to client needs.At least 10 years experience in Demonstrate full-cycle project delivery on complex, medium to large scale projects.English: Intermediate
Additional information 
• Must have a degree in Computer Science/IT with focus on management.
• 10-12 years overall experience with at least 5-7 years client facing experience.
• Should have leadership and strong management capability.
• Good interpersonal, verbal, written and presentation skills.
• Must be familiar with various customer services campaigns and requirements in telecom industry mainly focused towards 3G/4G. 

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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