Reporting to the Senior Manager e-Channels the job holder will be responsible for managing technical support of card systems, ATMs, Agency Banking and interfaces to other banking channels.Manage technical support for the bank’s Card Switch and the devices connected to the Card switch – namely ATM Machines, POS Terminals and Agency Banking Devices.Oversee the configuration and tuning of Interfaces between KCB’s Card Switch and Partner Networks – such as Kenswitch, PesaPoint, Rwanda Switch, Postal Corporation of Kenya.Provide technical support in projects involving Card Systems, POS Terminals and Agency Banking solutions.Provide technical support to specialized card switch modules – namely the Card Factory and Fraud Analyzer System.Develop real time online reports and monitoring tools to be able to track Card Switch system, ATM and POS Terminals uptime and performance.Have expert knowledge of Card Switch, ATMs and POS Terminals and other payment banking technologies.Recommend and implement upgrades or changes to the Card Switch, ATMs and POS Terminals for performance, security or business benefits.Ensure Compliances provided by International Payment Providers (VISA and MasterCard) and the regulator (CBK) relating to the Card Switch, ATMs and POS Terminals are implemented on time.Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.Continuously analyze user requirements to develop and provide solutions.Keep track of user issues and oversee their prompt resolution.Maintain and manage system configurations.Maintain up to date system and user documentation.Ensure compliance of SLAs with system vendors.Develop, Test and implement Business Continuity plans for Card Switch System, ATMs and POS Terminals.Plan the implementation of any products or services on the internet banking / acquiring and mobile solutions platformsAvail tools to generate daily reports on prior day performance to send out to different business unitsMonitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.Execute project plans (follow best practices in project management).A University degree from an institution recognized by Commission for University Education in a relevant field in Information Technology or Computer Science.Must be Certified in Oracle Database management, Linux and Windows Network ManagementMasters degree will be an added advantage.At least three (3) years working experience with Card Switch systems, ATMs, POS Terminals and Card System Interfaces.Experience in card business operations and handling of card related risks - frauds & forgeries - will be an added advantage.Demonstrate high integrity.Good data analytical skills, both financial and non-financial.Training in Risk management.Good communication, planning and organization skill.The above position is demanding for which the bank will provide a competitive package for the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.keTo be considered your application must be received by Nov. 14, 2014.Only short listed candidates will be contacted.
This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.
0 Comments