Customer Education Specialist

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.Ensures timely follow up to determine applicability of course material and address issues/concerns raised by customers.Maintains up to date knowledge on product enhancements and changes. Conducts needs analysis by interacting with customers and functional teams to develop specifications for content of courses.Offers training to enhance usage of Thomson Reuters' products by leveraging understanding of customer needs.Works with subject matter experts in product development, technical support, sales and marketing to ensure that course content reflects current product features.Prepares lesson plans from product documentation, field service requirements or software documentation. Creates / maintains training packages for products/online platforms.Supports creation of help documents, quick reference guides, tutorials, or other educational content, as required.Instructs participants in classroom-based and virtual sessions, including web-based and seminars.Provides internal training when necessary to support sales, product support, etc., to drive employee understanding of products/services.Supports sales team in product demonstrations.Reports on market trends, competitor activity and flags critical issues.
Technical / Professional Skills & Competencies Strong communication, planning and organization skills.Strong problem-solving abilities.Team player with a flexible attitude and approach.Ability to field questions and control training sessions.Customer service orientation and experience, with proven success in customer support and relationship management.Strong technical/computer skills.Strong product knowledge (related to particular business unit or product lines); understanding of legal/tax/accounting concepts as they relate to product lines.Professional image and willingness/ability to travel.Second language skills an asset.Education Bachelor's degree or professional designationFormal training qualification - adult educationAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Please email CV's to rikana.thulasee@thomsonreuters.comApply on company website