Job Opportunity: IT Support and Training Analyst
Our client, a leading IT consulting company, is looking for a professional who will be involved in client software implementation projects and support as well as conduct client training on the software use.
Based in Kenya, the IT consultancy company assists audit / risk / compliance / investigation departments to automate audit / risk / compliance / investigation management processes. The company works with TeamMate AM™ Audit Management, TeamMate CM™ Compliance / Controls Management and ActiveData™ Data Analysis Software.
Their client base spans across East and West Africa.
Our client, a leading IT consulting company, is looking for a professional who will be involved in client software implementation projects and support as well as conduct client training on the software use.
Based in Kenya, the IT consultancy company assists audit / risk / compliance / investigation departments to automate audit / risk / compliance / investigation management processes. The company works with TeamMate AM™ Audit Management, TeamMate CM™ Compliance / Controls Management and ActiveData™ Data Analysis Software.
Their client base spans across East and West Africa.
The job involves:
Implementation and customization of softwareOffering technical support to clients using the softwareTraining clients on the use of the softwareClient management – communicating and liaising with clients, colleagues and a support desk to provide customer excellence/support and maintain strong client relations.Involved in business development - prepare proposals and pitch to potential clientsA degree in Computer Science or equivalent with full or part CPA/ACCA/CISA/CIA/CISMAt least two (not more than four) years post graduate experience specifically in IT support/training - mandatorySystem implementation and technical support experience (web server and database expertise is an added advantage) - mandatoryTraining/facilitation experience or extra-curricular activities that involved group training/facilitation - mandatoryKnowledge of Audit/Accounting/Risk/Compliance management Teachable, willing to learn, committed and hardworkingStrong interpersonal and troubleshooting skillsSelf-motivated, able to work independently and within a teamExcellent organization, planning and presentation skills Ready to travel extensively even on short noticeExcellent written and oral communication skillsComfortable making oral presentations in front of clients and adept at the use of technology (Microsoft Word, Excel, Access and PowerPoint)Able to work long flexible hours under pressure, when expectedSend your application letter and CV to it@fanisi.net by 7th February 2014. Only those shortlisted will be contacted.
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