FAO Somalia ICT Assistant Job in Nairobi Kenya

Food and Agriculture Organization of the United Nations
Vacancy Announcement No: FAO/05/2014
Deadline for Application: 12th Feb 2014   

Position Title: ICT Assistant    

Grade Level: SC-3

Contract Type: National Personnel Project   
 

Organizational Unit: FAO-Somalia
Duration: 3 Months, with possible extension
 
Anticipated Start Date: Immediately
General Description of Task(s) and Objectives to be Achieved
Under the overall supervision of the FAO Somalia O.i.C, and direct supervision of the FAO Somalia ICT Manager the incumbent will perform the following duties:

As part of the FAO Somalia Help Desk Team:

Ensure day-to-day functionality of all computing resources are in working order and liaise with administration to ensure accessories and consumables are available for timely replacementUpgrade application software to ensure highest productivity and troubleshoot and resolve software problems and assist FAO staff to customize and automate routine tasks.Monitor, troubleshoot and resolve internet/e-mail connection connectivity problems and upgrade network hardware and software to ensure utmost productivity. Carry out regular data backup on client and server machines.Support development, testing, error checking and deployment of in-house software.Support development, testing, error checking and deployment of the FAO intranet.Maintain a wireless network for internet connectivity for visitors in selected common and meeting areas ensuring proper usage at all times.Ensure that the software for all security systems and call logging are functioning properly at all times.Ensure that all shared network resources such as printers, plotters, scanners, CD writers, etc are in working order and liaise with administration to ensure all the appropriate back up stock of accessories and consumables are available for timely replacement.Assist staff with software problems and queries, including customizing and automating routine tasks using macros and other built-in features, and upgrade application software as necessary to ensure highest productivity.Change daily data backup tape and escalate failure incidents to the ICT Officer for remedial action.Collect and process antivirus status and logs from clients and servers for the monthly security status report.Key Performance Indicators

Minimum Requirements
 

Bachelors Degree in Computer Science or any ICT related DegreeTechnical Competencies and  Work Experience Two (2)  years of  IT support experienceAbility to develop and implement work plans. Good judgment and ability to organize office work and prepare correspondence on own initiative;Team player with good interpersonal skills;Ability to work effectively with people of different national and cultural backgrounds;Systematic and efficient approach to work assignments with good judgment and problem-solving ability; Ability to work under pressure and work extra hours to meet deadlines; Extreme attention to details; Languages: Working knowledge (level C) of the FAO official language used for communication within the country (English, French or Spanish) and working knowledge of the local language (Kiswahili) is required.

Selection Criteria

Demonstrated skills in IT Support;Extent of computer Skills;Extent of both English  oral and written communication skills, including ability to write reports;Availability for assignment and ability to travel to assigned locationsGood knowledge of the UN working system or equivalent complex organization;Systematic, well structured and efficient approach to work assignments. Analytical ability, accuracy and consistency. Exercise diligence and care in dealing with records and expenditures.

Interpersonal Communications and Teamwork Skills:

The incumbent must possess a cooperative spirit, flexibility and openness to work in an international environment. Ability to establish and maintain effective working relationships with people of different national and cultural background. 

To Apply:

Send your application to:
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No.FAO/05/2014 along with their current/detailed Curriculum Vitae and FAO Personal Profile Form (PPF) available http://www.fao.org/employment/irecruitment-access/en/. 

E-mail is the preferred means of receipt and the application should be sent to HR-Somalia@fao.org

Applications must be received by the deadline.  

Late applications will not be considered.

Only short listed candidates meeting all essential qualifications will be contacted.