General Manager at Indepth Research Services (IRES)

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors

Job Summary

At IRES, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a general manager who’s a born leader.

This person should have experience in overseeing business operations as well as human resources, finance, and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility and collaborate across a range of departments. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency

Objectives of this role

• Develop strategic plan for optimized productivity


• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes


• Adhere to company standards for excellence and quality


• Seek out opportunities for expansion and growth by developing new business relationships


• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Key responsibilities and Deliverables:

• Take full profit & loss responsibility


• Coordinate employees and supervise and lead lower-level managers


• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals


• Perform market research and complex analysis of possible opportunities


• Provide suggestions for business growth


• Suggest ideas for increasing revenue


• Suggest improvements for employee engagement


• Create, review and implement effective business plans


• Recruit, on-board, and train high-performing employees to achieve objectives for sales, profitability, and market share


• Develop, implement, and maintain budgetary and resource allocation plans


• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved


• Attend meetings, trainings, seminars and conferences

Qualifications

Required skills and qualifications

• Proven success in a managerial role


• Strong decision-making ability


• Excellent communication, collaboration, and delegation skills


• Proven ability to develop and achieve financial plans


• Ability to motivate and lead employees, and hold them accountable


• Strong working knowledge of operational procedures

The consultant will have the following minimum skill set:

• Previous working experience as a General Manager for 3 years


• Outstanding communication, interpersonal and leadership skills


• Excellent presentation skills


• A proven track record of successfully leading and motivating diverse teams


• Multitasker and critical thinker with strong analytical skills


• Excellent organizational and time management skills


• Experience in conducting performance evaluations


• Working knowledge of human-resources processes


• MA in Business Administration or similar relevant field

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