Indepth Research Institute
Vacant Position: Telesales Executives
Vacancies: 3 Positions
Location: Kiambu Road next to Ridgeways Mall.
Job Type: Fulltime
Indepth Research Institute builds the capacity of people, processes and systems for organizational success and growth as well as nurturing a thriving ecosystem.
We do this through our four lines of services i.e. Corporate Training and Development, Data Analytics Services, Social and Market research, and Management advisory.
Job Summary: We seek to recruit an aggressive, confident, fluent, mature and creative Telesales Executive who will contribute to generating sales for the company by closing sales/deals over the phone and maintain good customer relationships.
Key Responsibilities:
· Identify sales prospects and opportunities, produce leads and book appointments with the emphasis on high quality leads.
· Developing creative pitches and propositions and follow up with existing clients
· Keeping records of calls and sales and maintain a database of all enquires that come through the CRM
· Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
· Following up on new leads and referrals resulting from field activity.
· Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor..
· Building the sectors database in liaison with Learning and Development Officer/BDO.
· Spending almost 80% of the workday on the telephone communicating with potential clients.
· Contacting potential or existing customers to inform them about our training programs and seminars using scripts
· Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
· Handling customer grievances to preserve the company’s reputation.
· Participate in marketing events such as seminars, trade shows, and telemarketing events.
· Other duties as assigned.
Qualifications and Experience
· Should have at least a Degree or a Diploma in sales and marketing or any other relevant field/course
· At least 2 to 3 years’ telesales experience in any fast-paced company.
· Eloquent and customer-oriented
· Masterly of English with Clear Communication Skills
· Advanced skills in MS Office, PowerPoint, and Excel
· Cool-tempered with perseverance and ability to handle rejection
· Experience in selling training programs and seminars/events
· High level understanding of computer technology
· Proven track record of successfully meeting sales quota preferably over the phone
· Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Ability to learn about products and services and describe/explain them to prospects
· Outstanding negotiation skills with the ability to resolve issues and address complaints.
How to Apply:
Your application should be sent to hr@indepthresearch.org to us on or before CoB Friday, 27th January 2023 in PDF FORMAT ONLY.
Quote the JOB TITLE on the subject of your email.
https://jobcenterkenya.com/3-telesales-executives-jobs-in-kenya/
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