Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare.
Job Purpose:
To provide high-level technical administration of critical servers resources, including active directory, exchange, virtual, communication and application servers to provide optimum uptimes and performance to meet the organizations objectives.
Responsibilities:
- Maintain and administer systems and related computing environments, including computer hardware, systems software, applications soft-ware and all configurations
- Diagnose hardware and software problems and replace defective components; Identify, trouble-shoot and resolve network-related problems encountered by end-users including Internet, Servers, PCs, Macs, Tablets and any new computer technology.
- Report all functionality resolution updates to the set SLA
- Perform data backups and disaster recovery operations.
- Install and monitor IT Security system applications by maintaining network security authentication including IP telephony security, and application security.
- Administer secure links with public key encryption, anti-virus, and user authentication.
- Provide monitoring, primary response, and intervention for information technology-related security incidents and violations.
- Keep current with new security and network monitoring technologies, applicable laws and regulations.
- Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Perform routine network startup and shutdown procedures and maintain control records.
Qualifications and skills required:
- Minimum of a Bachelors’ Degree in Computer Science, IT, or a related technical field
- Professional certifications in Microsoft, CISCO, VMware, CNNA, MSCE, or similar reputable certifications, MCP (Microsoft Certified Professional).
- KCSE with a minimum grade of C minus
- 5 years of work experience in System Administration, providing Level Two technical desktop and system support in a large multi-platform and multi-operating systems environment and an
- Demonstrated experience implementing local area networks using multi-operating systems and platforms network and computer troubleshooting and problem-solving skills.
- Experience in Windows AD, File server and DNS administration as well as basic MSSQL knowledge
- Analysis of server hardware and operating system software, Microsoft Exchange and Active Directory Roles including implementation of tactical service improvements, upgrades and system patching
- Operations of back-up tools and testing of disk and data recovery solutions on all business systems, prompt restoration of lost data for the business. Backup, hardware and software assurance
- Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components
- Should have strong hands-on experience on Microsoft windows, Failover clusters, SCOM, SCVMM and VMware
- Previous technical support for windows and Macintosh computers is helpful
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