Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population.
Key Responsibilities & Accountabilities
- Drive profitable revenue growth of the product with a focus on deepening existing customer relationships to increase customer uptake.
- Provide strategic direction for inter country payments through customer support, competition mapping & promotional programs to effectively compete in the increasingly disruptive digital payments space.
- Ensure risk and compliance issues are identified, assessed, monitored, controlled, and reported by monitoring intercountry transactions on daily basis.
- Work with cross-functional teams (i.e. Marketing, Treasury, Operations and Shared services) to develop and execute a consistent multi-brand strategy to grow affinity levels by implementing brand awareness campaigns that resonate with customers.
- Conduct product training across the Branches and other support centers
- Act as a liaison, provide product/services information, and answer questions.
- Respond to Branch and contact center support Calls.
- Receive support requests through Oracle service cloud and close as per SLA and P&P
Qualifications
Education & Qualifications – Requirements
- Bachelor’s degree in a mathematics discipline or related field from a reputable institution is preferred with a post graduate training in financial services, Risk Management and or compliance as an added advantage.
- Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.
- 2 years’ successive employment in a busy financial organization, with strong understanding of overall banking operations, systems, and processes.
- At least one year experience in KYC and AML Compliance in a regional commercial bank.
- 2 years’ experience in interaction with banking systems in remittances and payments.
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