Job Title: Customer Care Executive
Industry: Transport & Logistics
Location: Kampala, Uganda
Salary: Ush1.2 million
Our Client in the Logistics industry is seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
· Welcoming customers and attending to their needs in a warm and friendly manner
· Answering the office telephone in a courteous manner.
· Responding to queries that come through the emails
· Filling and following up on job cards and film requisition forms.
· Making customer quotations and issuance of tax invoices and payment receipt
· Manage large amounts of incoming phone calls.
· Generate sales leads.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Provide accurate, valid, and complete information by using the right methods/tools.
· Meet personal/customer service team sales targets and call handling quotas.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Keep records of customer interactions, process customer accounts, and file documents.
· Follow communication procedures, guidelines, and policies.
· Take the extra mile to engage customers.
Key Qualifications
· A Degree/Diploma in Business Management.
· Must have at least 3 years’ Customer Service experience in a busy environment.
· Excellent Communication skills.
· Innovative and solutions oriented.
· Proven experienced in selling service.
· Strong leadership qualities.
· Honest and with strong integrity.
· Ambitious, connector and a go-getter.
· Intelligent, quick learner and quick thinker.
· Good Customer service skills.
· Must be a good problem solver.
· Good interpersonal skills.
· Must have the ability to multi-task.
· Good crisis management skills.
Ladies are encouraged to apply.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Care Executive – Logistics) to jobs@corporatestaffing.co.ke before 5th January 2023.
https://jobcenterkenya.com/customer-care-executive-job-vacancy/
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