Dove Nest Lodge Naivasha is a perfect destination for the serious holiday makers or business executives looking for ambient accommodation and service in an unmatched serene atmosphere..
Reports to: Operations Manager
Position Summary:
We are seeking a professional and customer-focused Waiter / Waitress for our restaurant.
As a waiter/waitress you will be greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals.
You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Duties and Responsibilities:
- Greet and escort customers to their tables
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid
- Ensure restaurant premises are well kempt and the food service requirements of customers are
met.
Requirements
- Diploma in Hospitality field.
- Proven experience working as a waiter or waitress in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Effective communication skills.
- Exceptional customer service skills.
- A minimum of 2 years’ experience in hotel management or similar role.
- Great communication skills
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