Kwara is a B2B fintech startup in Nairobi and Berlin with a unique mission, exceptional team and a global market. Our mission is to digitize Savings and Credit Unions in emerging markets that serve the 3 billion un- and underbanked population.
Summary
We are the first player in the market to deliver a trio of products to credit unions/Saccos ie: Core Banking, Mobile, USSD and Web App; Open (Restful API). We are on a mission to provide a digital banking platform to these institutions to enable their member access financial services using the latest technology
We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions
Responsibilities
- Excellent communications regarding issues timeline, both internally and externally towards customers
- Prioritising and categorising issues accordingly and reacting accordingly to SLAs
- Properly escalate unresolved issues to appropriate internal teams
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Full ownership of issues and following through until issue is solved
Requirements
- Experienced of Ruby and Ruby on Rails
- Ability to diagnose and troubleshoot issues and prioritise accordingly
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Bonus: previous experience on technical support
Benefits
What there is for you
HQ and Remote Work
Kwara HQ is in Nairobi, Kenya. Remote team members will have the opportunity to visit our beautiful city regularly. We work both in-person and remotely. and…team lunches every day! 
With friends, family, pets – everyone’s invited!
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