Flight Operator, Kenya at Zipline

Zipline is an American medical product delivery company that is headquartered in South San Francisco, California, and designs, manufactures, and operates delivery drones. The company operates distribution centers in Rwanda, Ghana, and the US. As of February 2021, its drones have flown more than 4,000,000 miles and made nearly 400,000 deliveries in the last five years

About You And The Role

As a member of Zipline’s Flight Operations team in Kisumu, Kenya, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft). You’ll be trained to conduct regular maintenance of the drones and other equipment at our site to support ongoing operations. You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.

This position will be based in a town outside of Kisumu city.

Please be advised that we are opening this position in advance and will not be reviewing applications for the next few weeks. You can expect a slight delay in hearing back from us about the start of the interview process.

What You’ll Do

• Launch and Recovery: You will be responsible for the safe assembly of drones in preparation for 150+ flights, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center.


• Maintenance of drones and ground equipment: You will be responsible for performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s Aircraft and Ground Equipment. The maintenance includes but is not limited to Aircraft body maintenance, aircraft wing maintenance, etc.


• Troubleshooting: You will be required to follow troubleshooting guidelines for the drones and ground equipment and collaborate with locally-based and USA based engineering teams to troubleshoot and optimize issues.


• Projects: You may be involved in short-term and long-term projects that involve collaboration across functional teams in efforts to scale drone deliveries to 150+ and improve operational efficiency.

What You’ll Bring

• Diploma or Degree in Mechanical/Electrical/Electronics/Aerospace Engineering


• You enjoy working in the field and are not afraid to get your hands dirty


• Ability to stay focused, humble, and safety-conscious during 12 hour shifts


• Ability to work in a fast-paced environment and enjoy work that keeps you on your feet


• Ability to maintain focus during extended daily flight operations


• Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery


• Extremely process & detail-oriented


• Full professional proficiency in spoken and written English


• Must be eligible to work in Kenya

What Else You Need To Know

• Must be willing and able to work night/weekends on shifts


• Must be willing and able to work for a period not more than 45 hours/week


• This is a full-time position based in a town outside of Kisumu and will require relocation to Kisumu, Kenya


• Must be willing to relocate to any of our distribution centers in Kenya


• Women are encouraged to apply, as we believe a balanced team is critical for success


• Must be able to travel to Ghana or Rwanda for at least 3 months for Zipline Academy training program

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