The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Summary
Passionate about Concierge? As a Driver, you will work with your team to create unforgettable experiences for our guests
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Previous customer related experience required
- Excellent knowledge of Fairmont Brand Standards and local attractions preferred
- Valid Driving Licence is required
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable, self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Your experience and skills include:
- Skilled in Hotel Driving with the ability to work in a multicultural and diverse environment
- Minimum 2 years’ relevant experience
- Penchant for customer service and effectively manage guest complaints
- Ability to train and manage a dynamic team
- Excellent English communication skills; both verbal and written
- Knowledge of Micros or similar POS systems, Opera or similar PMS systems and Microsoft Software
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