The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Summary
You are leading the team that is the beginning of an exceptional guest experience. As a Reservations Manager, you will make our guests feel welcome and reflect the exceptional experience when they arrive! Are you an individual with keen attention to detail and a gregarious personality looking to grow your skills in the area of reservations? We are seeking a highly energized, organized, passionate and professional leader to join our Reservations team.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling by the Reservations team.
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Continuos training and development of the Reservations team.
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- 10 years experience in Reservations with at least 5 years as a Reservations Manager
- Experience in luxury Hotel brand
- Prior experience leading a reservations team.
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
- Exprience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
The post Reservations Manager at Fairmont Hotels & Resorts appeared first on Jobs in Kenya - http://jobcenterkenya.com/.
https://jobcenterkenya.com/reservations-manager-at-fairmont-hotels-resorts/
0 Comments