Sokowatch enables informal retailers to order products at anytime via SMS or mobile app, and receive free same-day delivery to their store. This makes it easier for shopkeepers to source goods and helps manufacturers ensure that their products are consistently available to consumers. Sokowatch’s systems track real-time sales and orders across thousands of stores. Access to market trends and purchasing habits enables manufacturers to tailor their marketing strategies and allows Sokowatch to offer personalized promotions and business insights to individual retailers.
Key Responsibilities;
- Capacity to recruit & manage clients including KYC, usage, retention and repayment
- Managing customers directly and in liaison with the sales team to ensure:
- Growth
- Ensure they order the set number of SKUs and grow their SKUs per order
- Ensure they grow Average Revenue Per User MoM
- Ensure on-time repayment of credit with capacity to escalated collections
- Daily follow up of overdue invoices through phone calls and field visitations
- Developing Pay plans / Promise to Pay database with elaborate follow ups
- Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
- Conduct customer education to all new and existing clients to ensure adherence to Sokowatch credit terms and communicate any changes of policy
- Handle all customer and agents complaints within the credit portfolio
- Any other duties may be assigned
Qualifications
- Diploma in a Business related course
- Proven work experience in credit management
- Good understanding of lending procedures & credit related laws
- 2-4 years of credit experience
- Be willing to regularly travel to customer sites
- Have considerable experience with customer negotiations
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