Customer Care Job in Kenya - KRA

Officer – Customer Service Advisor (Sign
Language Interpreters)

Job Purpose

The overall purpose of
the Customer Service Advisor position is to acquire, grow and deepen customer
relationships through excellent service delivery by serving walk in
customers/taxpayers and customers/taxpayers with hearing impairment and
facilitating content creation for persons with hearing impairment.

The position is key in informing management
decisions on the operation of the Centres by accurate and timely collection of
all relevant data on its operations.

Responsibilities

• Offer
  sign-language interpretation services as and when required/ called upon.


• Act
  as the first point of contact resolution for customers and ensure the
  delivery of quality service by projecting a professional and warm image.


• Provide
  accurate, valid, complete and educative information to customers using the
  right methods, skills and tools.


• Encourage
  customers to participate by giving feedback using the provided service
  quality tools with a view of recommending process improvements for process
  re-engineering and excellent service delivery.


• Assist
  customers in accessing KRA processes at the Service Centre


• PIN
  application with relevant tax obligations.


• Amend
  PIN details – initiate the amendment of registration details, validate
  supporting documents received for further processing


• Filing
  of returns.


• Application of payment slips,
  waivers, objections, TCC.


• Complete
  data entry verification tasks for amendment applications.


• Execute
  business support initiatives to enhance revenue growth:


• Taxpayer
  registration


• Revenue
  enhancement – Debt collection, Nil/Non filer, Advance tax,


• Conduct
  taxpayer engagements, education and customer visits to increase awareness
  of taxpayer rights and obligations and enhance voluntary compliance.


• Ensure
  complaints are handled and recorded as per the Complaints Management
  Framework.


• Escalate
  customer issues that need intervention of technical staff via the
  recommended service escalation email.


• Ensure
  adherence to all quality requirements under ISO 9008:2015, Authority’s
  Service Charter, Customer Service Standards & Policy and work
  procedure manual


• Reports
  – Prepare periodical reports on as required

Qualifications

•  A
  Bachelor’s Degree in Finance, Accounting, Economics, Marketing, Business
  Administration or any other related field.


• Certificate
  of proficiency in sign language.


• Practiced
  sign language or worked in a sign Language environment for a period of at
  least 2 years.

 Skills and Knowledge

• Sign
  Language


• Product
  knowledge: In-depth knowledge on Tax Administration, Customs


• Knowledge
  of customer service principles and practices.


• Working
  knowledge of relevant computer applications.


• Numeric,
  oral and written language applications.


• Mathematical
  skills to perform calculations. 

Note:

1. All
   applications from interested and qualified candidates must be submitted
   online via the process below.


2. ONLY
   shortlisted candidates will be contacted.


3. All
   applications should be submitted online by 7th February, 2022.


4. KRA
   is an equal opportunity employer committed to gender and disability
   mainstreaming. Persons with Disability are encouraged to apply.


5. KRA
   does not charge for application, processing, interviewing or any other fee
   in connection with our recruitment pro

How to Apply

Apply
for the job here

https://jobcenterkenya.com/customer-care-job-in-kenya-kra-2/