Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.
Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
Who are we?
Kilimall is Kenya’s largest online shopping mall. It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the
three countries namely: Kenya, Uganda and Nigeria. Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.
Store Operations Assistant:
We are looking for outstanding candidates to apply for a vacant position in the capacity of Store Operations Assistant, in our Shop Operation Department.
Responsibilities
As a Store Operations Assistant, your role will entail:
1. Drop Shipping (DS) Order Fulfilment
- Sharing Daily LPOS to deliver the DS orders within the course of the day.
- Received Drop Shipping orders from the inbound team and processed them immediately.
- Printed LPOs for Processing the received DS orders.
- Made sure delayed orders are delivered by sellers at DS hubs.
- Updated pending orders for Delayed orders and after-sale issues on Qingflow system.
2. Customer Support / Aftersale Queries
- Replying customer messages in SOP stores.
- Assisting offshore team on after-sale applications.
- Calling out clients concerning their after- sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
- Follow up with service centers to prepare the items as quick as possible.
- Procurement and Logistics
- Notifying sellers concerning their after-sale applications.
3. Vendor Support.
- Prepared vendor payment and submitted for approval on time.
- Retrieved POP and Sales report and shared with sellers.
- Price negotiations with sellers for preparation for platform campaigns.
- Sending stock updates to offshore members.
Who Are You?
Required Skills and Competencies:
- Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
- Proficiency in office soft-wares, including excel, word, PPT.
- Serious, responsible and rigorous work attitude.
- Teamwork, good time management and communication skills.
- Accountable, adaptable and willing to learn & improve at all times.
- High degree of professionalism with great Emotional Control.
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