Customer Service Executive Job, Current Kenyan Customer Service Jobs 2022,
Location: Eldoret
Responsibilities:
- The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
- To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.
- As the first point of contact to the customer, acts as a link between the customer and the business.
- Keeps management informed of schedules, priorities, and problems.
- Responsible for growth of business through retention and relationship building.
- Manage Customer Relationship and Documentation compliance and completion.
- Maintain the defined quality of Customer service standards
- Manage the customer contact queue and customers tolerance
- Communicate and escalate factors that impact on customer experience to the appropriate departments.
- Manage service delivery aligned to customer needs and business objectives
- Monitor and maintain facilities
- Manage service delivery aligned to customer needs and business objectives
- Through contact with the customers, give feedback on customer reactions to products and services rendered
- Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
- Ensure Customer complaints are addressed appropriately and resolution given within Service standards
Qualification:
- Bachelor’s Degree from a recognized university.
- A minimum of 2½ years’ experience in retail sales and customer service
- Experience in a financial industry would be an added advantage
How To Apply:
Kindly send your CV to recruitment@sheerlogicltd.com by 7th January 2022 clearly marking the job title.
N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It's Free.
Cynthia Chebet2022-01-03T10:28:04+03:00
https://jobcenterkenya.com/sheer-logic-customer-service-executive-job-eldoret/
0 Comments