HCS Content Agent Job (Physical Onboarding Agent)

HCS Content Agent Job (Physical Onboarding Agent)

Content Agent Job, Current Communication Job Vacancies Kenya,

CONTENT AGENT – Physical Onboarding Agent

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. The Job holder will be responsible for Store Creation & Partner on boarding.

Location: Nairobi

Duties/Roles

Store Creation

• Checking mails for new activation assignments.


• Working on completing the content for the activations assigned (store + menu creation)


• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);


• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Partner Onboarding  

• Checking if there’s any priority in terms of onboarding


• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.


• Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.

Responsibilities

1. Partner On-boarding

Checking and calling one by one & scheduling trainings.

Physical training of partners.

2. Partner On-boarding follow up

Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.

3. Activation

Enabling stores on Salesforce and admin after training the partners.

4. Menu Update

Menu corrections/additions on Admin.

5. Support

Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.

6. Any other content-related tasks

Requirements

• Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred


• Effective English written and communication skills


• Computer proficiency in MS Office, G-docs and call center equipment/software programs


• Organized and logical, willing to adapt quickly to changing policies and procedures.


• Must be able to work as part of a team in a fast-paced and pressured environment.


• Communicating effectively with both colleagues and clients and following verbal and written instructions

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com with Content Agent on the Subject line. Candidates MUST indicate their Current and Expected salaries.

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Cynthia Chebet2021-12-10T10:36:10+03:00

https://jobcenterkenya.com/hcs-content-agent-job-physical-onboarding-agent/