Customer Care Officer Job in Kenya

Customer Care Officer

Meridian Health Group is
one of the market leaders in quality, cost-effective and accessible health care
in Kenya and East African region. At the heart of our corporate philosophy is a
devotion to patient centred care and service excellence. We are dedicated to
providing effective and efficient care in a safe and welcoming environment.

We seek to recruit
competent and qualified individuals in the following capacities:

Job Purpose

The Customer Care
Officer herein referred to as ‘CC’ is responsible for receiving and guiding all
the clients through the clinical departments at the branch to ensure efficient
service delivery and patient satisfaction. The CC is the customer service
champion at the clinic and is expected to portray exemplary customer service at
all times.

Responsibilities 

•  Responsible for
  dispatching of corporate claim invoices, smart reports and ensuring
  completeness off claim forms and invoices and preparation of the dispatch
  reports.


•  Responsible for
  preparation and issue of receipts to customers.


•  Timely
  preparation of petty cash float requisitions for reimbursements
  /replenishment.


• Receiving
  all clients in a pleasant and professional manner.

• Collecting
  the relevant client bio data and updating the same accurately and
  completely in the Electronic Medical Records system and any other system
  that may be in place for service provision.


• Verifying
  validity of all insured clients in the relevant database before services
  are provided.


• Queuing
  the clients to the relevant clinical departments and guiding the clients
  accordingly.


• Filing
  of all official documents pertaining to the branch including all licenses,
  contracts, and SOPS. 


• Responding
  to all client queries.


• Recording
  and reporting all incidences that occur at the branch.


•  
  Receive all in-coming calls to the organization and directing them to the
  relevant departments/persons.


• Sending
  requisite reports as communicated from time to time.

 Financial
Responsibility

• Custodian
  of petty cash and cash revenues received on a daily basis.


• Accounting
  for the petty cash transaction by preparation and compilation of the petty
  cash used supporting documents and submission of the same to the Treasury
  Accountant.



• Billing
  for all medical examination reports done at the branch.


• Preparing
  and reconciling cash revenues report to the Navision® and Kranium system
  on a daily basis and accounting with supporting documents any cash revenue
  spending. This is submitted to the Trade Payables accountant and the
  Treasury Accountant on a daily basis.

Qualifications

• O-levels/A-Levels


• Diploma/ Bachelor’s degree in
  any business-related field.


•  Certificate in computer
  applications.


• Other know-how required apart
  from academic and professional qualifications

Previous relevant work experience required

• At
  least 1yr experience in a similar position

Personal Attributes

• Keen
  on detail with a high degree of accuracy


• Accurately
  enter data


•  Computer
  Skills


• Ability
  to work under pressure


• Outstanding
  communication and interpersonal skills


• Team
  Player


• Time
  Management


• Honesty
  & high integrity

How to Apply

Interested candidates
meeting the requirements for any of the positions above should send current CV
and cover letter quoting the post applying for in the subject line to: hr@mhg.co.ke by close of business 5^th November, 2021.

Due to urgency in
filling the above positions, shortlisting will be done on a rolling basis.

Only shortlisted
candidates will be contacted

https://jobcenterkenya.com/customer-care-officer-job-in-kenya-6/