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Customer Service Officer at Old Mutual Kenya


Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.



SUMMARY


The incumbent will be responsible for issuance of quotations, providing excellent customer service, capturing accurate customer information and ensuring quality documentation as per the company’s specifications


KEY TASKS AND RESPONSIBILITIE



  • Debiting of premiums and processing of policy documents

  • Debiting and processing of renewal endorsements

  • Processing and checking of underwriting Documents

  • Issuing of Endorsements

  • Issuing & signing of Motor Certificates

  • Issuing and signing of yellow cards

  • Review and dispatch of notices

  • Ensure that work is done within the set standards of service

  • Do a detailed weekly mail reports on outstanding work.

  • Give quality customer service to all our clients.

  • Safe keeping of motor certificates and yellow cards.

  • Perform any other duties as may be required by the management.


SKILLS AND COMPETENCIES



  • Good Communication Skills

  • Computer Literate


QUALIFICATIONS, KNOWLEDGE & EXPERIENCE



  • Bachelors Degree

  • Industry qualifications an added advantage.

  • 1 year experience in the Insurance industry




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