Apollo Agriculture Call Center Agent (Agro-Dealer Support)

Apollo Agriculture Call Center Agent (Agro-Dealer Support)

Agro Dealer Support Call Center Agent Job, Current Customer Service Kenyan Jobs,

About the Role: Apollo is seeking an experienced Call Centre agent

Your Day-to-day

• Make outbound calls to farmers and partners to handle inquiries and or provide support


• Diligently handle farmer’s and partner customer inquiries via telephone and/or SMS/Intercom


• Manage and resolve farmers/customers/partners and Field Teams’ complaints as it pertains to the agro dealer channel.


• Training Partners and their attendants with the product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; providing information following the Company’s policies and procedures. Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.


• Accurately document all customer interaction information according to standard operating procedures as the Company shall detail to you from time to time.


• Daily reporting and updates of any feedback/insights/recommendations/challenges ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not insight, you can escalate it for the relevant team to follow up.


• Ensure high-quality results by adhering to set KPIs as will be provided in detail to you from time to time by your supervisor.


• Ensure 100% product availability at all times at the assigned cohort of partner accounts.


• Troubleshoot Mobile App Related issues and provide first-level resolutions to the customer.


• Treat farmers and partners with respect and maintain high standards of customer care while attending to your duties.


• Take care of the company’s assets that are accorded to you individually as well as those meant for common use.

You Are

• Be a holder of an undergraduate degree or a diploma certificate


• Conversant with English, Kiswahili, and specific vernacular language.


• Must be able to converse in Embu/Meru/Mbeere dialects


• Self-driven and able to work remotely with minimal supervision.


• Have basic computer skills and be familiar with Windows or Ubuntu OS.


• Have a background in Customer experience support


• Access to a stable internet

We

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers.


• Make magic happen to solve hard problems and always come with solutions when challenges arise.


• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve.


• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.


• Offer a dynamic environment that fosters talent, collaboration, and growth.


• Take pride in our work and share the responsibility to see it through from conception to deployment.


• Back up our talk with a competitive compensation and benefits package and challenging projects.


• Value autonomy, honesty, transparency, and respect. Are excited to hear from you!

How To Apply

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Cynthia Chebet2021-10-04T11:44:36+03:00

https://jobcenterkenya.com/apollo-agriculture-call-center-agent-agro-dealer-support/