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Receptionist Job in Kenya

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JOB REF: EHC/1600/21



Our client is a Member’s
Association for the Insurance companies in Kenya, which was established in 1978
as a consultative and advisory body for the insurance industry are looking to
hire a dedicated individual for the role of Receptionist.



Overall Purpose



Responsible to the Human
Resource & Administration Officer for providing front-line customer
service, operating the telephone switchboard, receiving documents brought by
hand and courier service, answering queries, and directing clients to
appropriate staff within the Association.

 Responsibilities




  • Operate
    the PABX telephone switchboard to relay incoming, outgoing, and
    inter-office calls and connect callers to appropriate persons, and also
    provide relevant information as requested.

  • Welcome
    visitors and record their details such as name, time of call, date, nature
    of business, person to see or talk to, schedule appointments; direct
    people to correct destination and the person to be seen.

  • Receive,
    letters and other documents brought by hand or courier deliveries and
    dispatch them to the registry.

  • Ensure
    collection of information and documents by member companies.

  • Maintain
    accurate record of calls placed, determining whether they are official or
    business.

  • Ascertain
    specific information in order to determine appropriate answers to queries
    made by customers or members of the public.

  • Ensure
    information of staff member’s whereabouts and availability to effectively
    direct callers/visitors.

  • Ensure
    that reception area remains tidy by straightening magazines, ensuring water
    dispensers are filled, clean cups are available and generally all
    items/furniture and equipment are well placed.

  • Assist
    in typing payment requests, penalties letters, and reminders to member
    companies.



Qualifications




  • Diploma
    in switchboard management, Front Office Management, or equivalent

  • Training
    in Front Office Operations, Customer care or equivalent.

  • Certificate
    in Computer packages.

  • Minimum
    two (2) years relevant experience in front office/customer service,
    preferably in the insurance industry.



Key Competencies




  • Ability
    to communicate effectively both verbally and in writing with staff,
    visitors, and members of the public in both English and Kiswahili
    languages.

  • Strong
    interpersonal relationships and ability to develop constructive and
    cooperative working relationships with others and maintaining them over
    time.

  • Demonstrated
    experience in operating a switchboard telephone applying business
    telephone procedures and etiquette and providing information.

  • Ability
    to give full attention to what other people are saying, taking time to
    understand the points being made, asking questions as appropriate, and not
    interrupting at inappropriate times.

  • Knowledge
    of principles and processes for providing customer and personal services.
    This includes customer needs assessment, meeting quality standards for
    service delivery, and evaluation of customer satisfaction.

  • Knowledge
    of administrative and clerical procedures and systems, maintaining and
    filing records for rapid retrieval, and office procedures and terminology.



How to Apply



Qualified candidates
should email their application letter accompanied with a detailed CV in PDF
format clearly indicating their current and expected salary to
the following email address:  recruitment@eaglehr.co.ke



Applications should be
received on or before the close of business on Thursday 7th October
2021.




https://jobcenterkenya.com/receptionist-job-in-kenya-27/

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