Customer Service Assistant Job in Kenya

Customer Service
Assistant-Branch Operations – (2100004S) 

Job Purpose

Responsible for
delivering an exceptional customer experience at the Britam branch level and putting
the needs of every customer at the heart of every decision-making process.

Key responsibilities

• Implement the customer experience strategy in the
  respective branch


• Investigate and respond to all customer enquiries
  promptly at the branch level


• Escalate complex queries to the appropriate
  functional area


• Maintain regular internal (to staff) and external
  (to customers) communication on Customer Service matters.


• Investigate and respond to all customer inquiries
  promptly.


• Carry out customer and product-related document
  processing


• Respond to customer queries in a professional
  manner


• Make customers’ experiences better by ensuring
  customer satisfaction


• Ensure high standards of Customer Service are
  maintained in all at the branch level

 Qualifications

• Bachelor’s degree in a business related field

• At least 2- 4 years’ experience in a similar
  position

Technical/ Functional
competencies

• Knowledge of insurance concepts 


• Knowledge of underwriting processes and procedures


• Technical competence in underwriting insurance risks


• Knowledge of insurance regulatory requirements

How to Apply

Apply for the job here

https://jobcenterkenya.com/customer-service-assistant-job-in-kenya-2/