Our client, in travel industry is urgently seeking to recruit a Travel Centre Manager to join their team.
Location: Nairobi, Kenya
Salary: 100K
Responsibilities
- Sourcing products and destinations to meet consumer demands.
- Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
- Dealing with customer enquiries and aiming to meet their expectations.
- Constantly motivating the sales team to hit their targets and ensure company profitability.
- Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
- Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
- Meeting company directors who advise on strategy and finding out about any local issues and future trends.
Process Optimization
- Assist in the development of operational policies and procedures
- Manage Client Service Levels
- Provide the highest levels of service delivery to clients and stakeholders.
- Manage daily service levels across all communications channels.
- Telephone and email service factor monitored and met Transaction processing time, i.e. turnaround time
- Online booking tool adoption and awareness
- Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
- Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner.
- Create a Customer First culture and manage culture Change.
Qualifications
- University Degree from a recognized institution.
- 2-3 years of experience in the same role.
- Sound understanding of the online travel business.
- Manages time effectively to meet agreed deadlines, integrity, respects confidentiality and is trustworthy.
- He/she must be a dynamic communicator, must have excellent written skills, and be a client-focused individual.
How to Apply
Interested candidates who meet the requirements are invited to send their CV to ‘[email protected]’ indicating the job tittle “TRAVEL CENTRE MANAGER ” on the subject line by 7th October 2017.
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