Duma Works is recruiting a Shift Manager for one of our clients: a leading and one of the
fastest growing international fast food restaurant franchise.
Position Summary: The Shift Manager supervises the operations of a
shift to ensure that food safety, product preparation, cleanliness and
inventory control standards are maintained.
This may include scheduling and supervising staff. Exceptional customer service is a major component of this position.
Tasks and Responsibilities:
- Exhibits a cheerful and helpful manner while
greeting guests and preparing their orders. - Demonstrates a complete understanding of menu
items and explains them to guests accurately. - Uses Point of Sale system/cash register to
record the order and compute the amount of the bill. Collects payment from
guests and makes change. - Performs Cash-In Procedure- accounting for all
forms of money, bread, etc., during the shift. - Prepares food neatly, according to formula,
and in a timely manner. - Checks products in sandwich unit area and
restocks items to ensure a sufficient supply throughout the shift. - Understands and adheres to proper food
handling, safety and sanitation standards during food preparation, service
and clean up. - Cleans and maintains all areas of the
restaurant to promote a clean image. Understands and adheres to the 3-step
method for cleaning. - Understands and adheres to all quality standards,
formulas and procedures as outlined in the restaurant’s Operations Manual. - Maintains a professional appearance and
grooming standards as outlined in the restaurant’s Operations Manual. - Trains newer or less experienced Sandwich
Artists in their tasks and responsibilities. - Practices inventory control standards.
- Inspects equipment and storage facilities
throughout a shift to ensure that equipment is in proper working order. - Schedules and supervises staff as needed.
- Performs paperwork duties as needed.
- As needed, supervises food preparation to
ensure that food safety and operations standards are maintained. - Coordinates and supervises staff so that
standards of cleanliness are maintained as outlined in the restaurant’s
Operations Manual. - Manages a staff of approximately 4 to 12.
Assigns, oversees and evaluates work. Recommends promotion, transfer, or
termination of employees. May conduct written and verbal staff
evaluations. - Performs paperwork duties and assists with
product orders and inventory as needed. - Completes University of restaurant’s courses
as directed.
Experience & Skills: A
minimum of 3 year experience in a restaurant environment, communication and
organizational skills.
Physical:
- Must be able to work any area of the
restaurant when needed and to operate a computerized Point of Sale
system/cash register. - Position requires bending, standing, and
walking the entire workday. - Must have the ability to lift 10 pounds
frequently and up to 30 pounds occasionally.
Position Title: Shift Manager
Reports To:
Management.
Location:
Nairobi
How to Apply:
Applications letters and detailed CV are to be sent by email to
apply@dumaworks.com marking the subject as “ 1998”, Your Full name &
Phone number e.g. 1998, Barack Obama, 07xxxxxxxxx.
If you don’t follow these
instructions, your application will not go through
Deadline for receiving applications: 25th Feb 2016
N.B.*
When applying to any job through Duma Works, you
can expect that after you apply, you will receive a confirmation email, and then
an SMS alert asking you to take a basic screening test over SMS. The SMS with
the test may not arrive immediately. Please be patient. The SMS test will
typically be 5-8 questions to help us understand your background. Regular SMS
rates apply to the test, and if you ever have any issues with the process,
please reach out to 0702093793.
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