AFEX, a Lonrho company, provides camp construction, catering, management and logistics support to the Oil and Gas, Mining, UN and NGO sectors, in some of the most remote corners of Africa.
With headquarters in Nairobi, Kenya, AFEX provides international standard service delivery, combined with 30 years of regional operational experience.
The AFEX Team is dedicated to ensuring clients have peace of mind that their projects will run on schedule and to budget, with their personnel being cared for to a high international standard.
AFEX wishes to recruit a competent, innovative and self-driven person to fill the following position:
Housekeeping Standards and Training Manager
Job Summary: The Housekeeping Standards and Training Manager will work with Unit Managers to set standards for Housekeeping and Laundry services across the company.
The Housekeeping Standards and Training Manager will ensure that Company-wide standard operating procedures are in place in all areas and that these standards are implemented and adhered to at all times, thereby ensuring the provision of a high quality housekeeping and laundry product in all units.
The Housekeeping Standards and Training Manager will work closely with the departmental heads in all the AFEX Kenya Projects.
Key Duties and Tasks:
Quality Assurance; Standards, Procedures
- To ensure that housekeeping and laundry policy and procedures manuals, service standards, task lists and job descriptions are in place across all units, and are updated and revised on a regular basis where there is a need.
- To monitor all unit’s housekeeping and laundry department’s quality of service and ensure conformity to the company’s operating standards, procedures and local regulations in order to achieve client / customer satisfaction.
- To ensure the efficient and economical processing of all guest and staff laundry.
- Responsible for the control of all cleaning and laundry equipment.
- Responsible for the maximum utilization of linen, cleaning and guest supplies.
Staff Welfare and Training
- To setup and conduct on-going training programmes in conjunction with outlet supervisors and Human Resources.
- To ensure that all housekeeping and laundry staff are trained as per the laid down company policy.
- To coordinate the employment of housekeeping and laundry staff at a supervisor level, to assist in the interviewing of prospective staff members and to ensure all paperwork is in order from a human resources perspective when hiring.
- To conduct evaluations and appraisals on a quarterly basis to re-evaluate staff members and to prepare future development plans for them.
- To plan and develop a continuity plan that builds up capacity at a local level, paving the way for future development of local staff members at a supervisory / management level.
- To ensure that all staff in the housekeeping and laundry departments know and understand the company’s health and safety policy and that effective reporting is maintained in all aspects of the policy.
- To provide recommendations for uniform design on a company-wide basis, taking practicality and local conditions into account.
Audit & Inspections
- Together with the QHSE conduct audits, inspections in the housekeeping, laundry departments, analyse audits reports and conduct root cause analysis on the audit reports.
- To inspect the quality of housekeeping in guest rooms, staff rooms and public areas in all units to ensure safety, cleanliness and maintenance standards are adhered to.
- To supervise conformity to company policy, rules and regulations and to exercise disciplinary measures where necessary in conjunction with Human Resources.
- To make periodic inspections of all housekeeping and laundry areas in all units to check on housekeeping standards and to ensure that measures are in place to address any shortcomings.
Customer Care
- Ensure systems and process are established to handle client and staff requests and complaints concerning service and comfort and to ensure that remedial action is put in place to avoid the reoccurrence of problems.
- Analyse, review and reports on how fast the departments responded to customer complaints
- Ensure that customer service excellence services are delivered to the clients at all times.
Financial; Budget and Costing
- To assist the unit managers in the preparation of annual budgets and capital expenditure projects in so far as it affects housekeeping and laundry, providing recommendations for appropriate future expenditure.
- Assist the BD department during Bid costing and procurement of housekeeping and laundry equipment’s.
- To ensure that inventories of housekeeping stock including linen, cleaning equipment and chemicals are maintained, and that par stock levels are set in all housekeeping and laundry areas.
- To maintain all records and controls necessary for the continuity and efficiency of all unit’s housekeeping and laundry departments.
Facilities management
- To work with maintenance on renovation and redecoration plans, providing recommendations based on priorities and budgetary constraints.
- To carry out snagging of guest and staff rooms as well as public areas to ensure that maintenance standards are being adhered to at all times.
- Responsible for the maintenance and condition of all soft furnishings.
QHSE
- To adhere to all Company QHSE policies and guidelines at all times.
- To undertake any other reasonable tasks as and when required by management.
- Facilitate and assist in mobilization of new projects in the housekeeping and laundry departments.
- To ensure that all housekeeping and laundry staff have safe working habits.
Qualifications:
- Degree / Diploma in Hospitality Management.
- At least 5 years’ Operational experience at an Executive / Head Housekeeper level.
- Excellent computer literacy with knowledge of MS Office.
- Documented experience in preparing standard operating procedures and putting together a training plan to ensure that standards are implemented and maintained.
- Ability to stay calm under pressure, to be able to multitask, to be able to “think on one’s feet” and to be able to mobilize quickly when the need for the provision of new operations or services arises.
- Excellent written and spoken communication skills.
- Strong customer service skills.
- Knowledge of foreign languages, with knowledge of languages spoken widely in Africa such as Swahili, Arabic and French an advantage.
- Willingness to travel frequently and to work in remote and sometimes inhospitable locations.
- Must have worked in a hotel background, a 5 star hotel will be an added advantage.
Applicants meeting the above requirements should send their applications and detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 26th February 2016 to careers@afexgroup.com
NB: Please include the POSITION TITLE in the subject line of your email.
Only shortlisted candidates will be contacted.
0 Comments