Head of Sales & Operations
Location: Nairobi
Industry: Telecommunications
Our client is a highly innovative telecom company, with the vision to enable affordable mass-market voice and data communications in developing countries seeks to recruit a Head of Sales and Operations Manager.
Duties and Responsibilities
- Responsible for realizing the sales KPIs of the organization
- Supports the manager operations with the rest of the team to develop and realize the strategy for the organization
- Act as liaison between the local team (customer care) and the COO in the head office
- Manage the direct reports, act as first level of escalation. Assist in solving issues on a process or priority level
- Efficiently manage the partners (outsourced HR partner)
- Plan the team to ensure realizing the sales KPIs
- Ensure trouble tickets within domain are solved within KPIs and that structural improvements are implemented
- Champion the company brand identity and culture
- Set targets for the direct reports and their teams; track progress, monitor, evaluate and adjust where necessary
- Review team output, align where needed
- Identify learning requirements within team and act upon those
- Assist in enabling and empowering the team to get the work done
- Ensure compliance with established standard policies and procedures
- Help set up and improve workflow processes when and where needed
- Manage external vendors and agency partners as needed
Key Skills and Competences
Skills
- Excellent (project) management and organizational skills
- Operational and sales & support management expertise
- Excellent written and verbal communication skills
- Ability to prioritize and balance multiple projects simultaneously
- Comfortable with web-based sales information tools and collaboration technologies
- Team leader
Behavioral Competencies
- Results driven, hands-on, proactive & able to work autonomously
- Enjoys transferring knowledge to the team, enabling their performance improvement
- Ability to work in a fast-paced environment
- Must enjoy working under pressure, with challenging timelines and targets
- Capable of delivering against KPIs
- Problem solving attitude
- Flexible, change embracing in rapidly evolving work and market environment
- Ability to relate to and work with a wide variety of stakeholders
Qualifications
- Bachelor’s degree engineering or related field
- Over 5 years’ experience in sales & operations roles
- Telephony and/or ISP experience is a must
- Excellent knowledge of sales information tools
How to Apply
To apply, send your CV and cover letter only to recruit@flexi-personnel.com before 22nd January, 2016.
Clearly indicate the position applied for, and expected remuneration, on the subject line.
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