Banking Jobs in Kenya - 4G Capital

4G Capital (4th Generation Capital)

is a consumer finance providing ethical credit services to those who require it

most.

We provide rapidly accessible and

affordable unsecured loans with strict affordability criteria to prevent

unmanageable debt.

Our customers are mainly small

businesses and entrepreneurs who use our credit to grow their businesses and

provide for the unforeseen. Our customers are our partners. 

We operate in their markets through

6-man micro branches to provide tailored relationship-based services. 

Our vision is to become the number

one retail finance firm in Africa by offering the best services in terms of

accessibility, affordability, value and customer experience.

We seek to recruit

 Collection Agents 

Responsibilities

• To manage work queues to ensure all delinquent
  
  queues are actioned. 


• Make contact with defaulting customers either
  
  by calling or visiting them with an aim of negotiating a settlement of the
  
  arrears


• Monitoring collection accounts allocated on a
  
  daily basis and take appropriate actions to ensure that the collection
  
  portfolio remains within accepted limits through the application of sound
  
  credit judgment within policy guidelines.


• Investigate and resolve any customer queries
  
  and complaints through verbal or written correspondence in line with 4G
  
  policies.


• Achieve the monthly collection targets.


• Identify and escalate deceased or disabled
  
  customers to collections management for review or collection termination.


• Perform field visits and submit reports/acti0n
  
  plans to recover debt.


• Work closely with the branches on their bad
  
  debt portfolio


• Other ad hoc tasks as defined by the
  
  Collections Manager

Qualifications, Skills &

Experience Required.

• 1-2 years of collections experience


• A good level of general education – Diploma or
  
  related degree qualification


• Computer literacy


• Previous experience in retail or financial
  
  services will be an added advantage


• Fluent in English (written and verbal) and
  
  Swahili

Competencies Required for this Role

• Team Player


• Detail orientation


• Self-motivated and pro – active


• Flexibility and ability to adapt to change


• Problem solving / solution driven /
  
  negotiation



• Confident


• Excellent communication skills – articulate
  
  and well spoken

We seek to recruit Branch Interns to serve in our Machakos branch

Responsibilities

• Work in pairs with Loans Officers and
  
  Collections Officers


• Support and maintain an excellent work
  
  environment to achieve demanding targets


• Deliver first rate customer service


• Build excellent relationships with
  
  customer-partners and opinion leaders in catchment area


• .Assist in accurate and timely reporting of
  
  Management Information and market feedback to report on customer
  
  preferences, trends and market opportunities


• Assist in contacting debtors to receive
  
  payment


• Assist in following up on defaulters to
  
  recover payments


• Carry out customer education and maintain
  
  relationships


• Assist in maintaining exhaustive and accurate
  
  Debt Management Forms


• Assist in renegotiating payment schedules or
  
  obtaining funds from relatives via responsible relative or other means


• Assist in spoof calling


• Forward defaulter files to HQ collectors on
  
  appropriate date


• Assist in Issuing demand letters to defaulting
  
  customers

• A good level of general education- Diploma or
  
  degree


• Computer literacy


• Education background in sales/Marketing


• Experience in a related field will be an added
  
  advantage


• Experience in a financial institution and
  
  dealing with customers at the bottom of the pyramid will also be an added
  
  advantage

• Customer Handling


• Sales and Business Development


• Enforcement of contract and repayment
  
  obligations

• General support to all tasks


• Communications


• Small Branch Operations


• Information Collection

• Integrity and ability to work in consumer
  
  finance


• High Motivation


• Self starter-functional problem solver


• Process discipline- Ability to follow SOPs

If you are interested and meet the above

requirements and competencies, kindly send your cv and cover letter detailing

your suitability for the position applied for to careers@4g-capital.com

Kindly headline your application Internship-Machakos.

Interviews and training will be held

in Nairobi.