Our client, an established Group in the food and hospitality industry,
have exciting growth plans which will see them diversify into a
fast-foods chain to leverage on their brand known for a wide variety of
barbecued meat, and are famous for their game meat.
They will soon be opening their first fast food outlet in The Hub in Karen with plans to roll out to more locations.
We invite applications from ambitious individuals keen to work with a solid company in the following position:
Hostess – The Scorcher
Scope: The Scorcher is responsible to the Restaurant Manager for meet, greet and seating of all guests as well as supporting the service team with all guest relation functions.
They ensure that the hosting function is operated in conformity with the highest possible professional standards and to the satisfaction of the Roast patrons.
Duties / Responsibilities:
Opening Duties
- Ensure the Hostess station is cleaned and sanitized
- Replenish fliers/menus at hostess station to the demand of the day
- Ensure reservations book is up to date and any bookings communicated to team
- Communicate and brief any ongoing promos or special offers to team during briefings
Ongoing Responsibilities
- Ensure that the highest standard of service is given to all guests at all times
- Meet/ greet Guests with a pleasant smile
- Know about new products and promos and serve customers with a sense of urgency
- Build Customer relations
- Brief guests on promo specials
- Manage queue to enhance speed of service
- Pay individual attention to children guests
- Give customer a pleasant parting comment and invite them back
- Resolve customer satisfaction any complaints immediately and report the same to the MoD
- Ensuring that you increase sales by executing suggestive selling as directed by management
- Observe customers body language and react to their needs e.g. help with bags, high chairs, menu suggestions etc.
- Required to exercise “TEAMWORK” and assist other team members
- Undertake further roles as required by the management to facilitate the efficient running of the restaurant.
- Immediately react to any spillage, breakage or restaurant accident to the satisfaction of the guest and Roast.
- Resolve customer satisfaction complaints immediately they arise and report any incident to the MoD
Closing duties
- Clean and sanitize the hostess station
- Document customer feedback to the restaurant manager
- Update Customer database
Knowledge, experience and competencies.
- 2 years’ experience in the Hospitality industry.
- Fine dining experience
- Computer knowledge (Word, excel, Materials Control)
- Up to date with food and beverages trends and practices
- Knowledge of service in a fine dining environment
- Excellent communication skills with good grasp of the English language.
- Excellent sales and customer service skills
- Passionate about food, beverage and customer service
- Be pleasant and empathetic with people
- Good communication skills
- Strong customer focus orientation
- An eye for detail
- Ability to spot and resolve problems and come up with solutions.
Qualifications: Certificate / Diploma from an accredited college or university in Hospitality Management.
How to Apply
To
apply, email your cover letter and a copy of your updated resume to
hoteljobs@peopleinsightslimited.com indicating the position you are
applying for in the subject area and your current salary and benefits
package by 31st December 2015.
Only shortlisted candidates will be contacted
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