To maintain and develop the relationship with customers through being the one-stop-shop contact point & acquiring new customer to achieve business growth
Roles and Responsibilities:
1. Manage customer inquiries, problems, requests and suggestions;
determines appropriate solutions and/or responses.
2. Ensure high levels of customer satisfaction by providing smooth
customer service to customers as per agreed service standards.
3. Negotiate customer claims, initiate billing adjustments in coordination
with team leader
4. Grow existing customers, and identify potential customers for supply
chain and delivery solutions.
5. Develop new customers from both the market and existing customers
with business solutions
6. Plan and execute regular maintenance and business development visits
to customer
7. Maintain and regularly update customer information
8. Understand all aspects of customers’ business needs, network within
customer’s organization to explore customers’ needs and business
development opportunities
9. Promote suitable products /solutions and develop solutions for
customers involving business units.
10.Work with other business units in Aramex, such as ground operations,
cargo operations, etc., to ensure proper service delivery to customers
11. Prepare proposals and quotations to customers
12.Ownership of payments collections alongside the Credit Officers
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