Position: Agency Training and Development Manager
Job Ref.: JBL241676
Sector: Insurance
Department: General and Medical Departments
Location: Nairobi
Background: We are a large insurance company established in August 1937 as the first locally incorporated Insurance Company, then based in Mombasa, in 1937.
The company has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, we are the number one insurer in East Africa with over 450,000 clients.
The company has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange.
Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.
We currently have an exciting career opportunity for Agency Training and Development Manager.
The post holders will report to the Head of Agency- Medical & General and will be based in Nairobi.
Role Purpose
- To develop sales, customer service and management skills to the Agency sales Agents, managers staff both in general and medical Agencies
- To actively search, creatively design and implement effective methods to educate, enhance, evaluate and recognize skill development among the agency staff.
Responsibilities
- Conduct follow-up studies of all completed training to evaluate and measure results.
- Modify programs as needed and develop effective training materials utilizing a variety of media.
- Develop trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
- Identify COP trainees and arrange for their training within one year after joining the company.
- Develop and maintain Company communications such as bulletin boards and newsletters to ensure employees have knowledge of company events and general information.
- Plan, organize, facilitate and order supplies for employee events.
- Develop and monitor spending against the departmental budget.
- Exemplify the desired culture and philosophies of the organization.
- Work effectively as a team member with other members of the management and the human resources staff.
Qualification and Experience
Academic Qualifications
- Bachelor’s Degree in Social Sciences or related disciplines in a recognized Institution
- A diploma in Insurance will be an added advantage
- Certificate on Training of Trainers
Functional Skills
- Proven track record of having successfully trained sales force and management in an insurance or financial organization
- Team Player with ability to impart knowledge, persuasion skills and ability to motivate staff.
- Be able and willing to multitask and prioritise work schedules and achieve desired results.
- Be honest, trustworthy with a high degree of integrity and probity.
Relevant Experience
- At least 2 years of relevant experience
Applications
If you meet the above qualifications kindly send your application letter including an up to date CV with 3 referees to quality2015jobs@gmail.com (Subject of the email should be POSITION APPLIED + JOB REF.)
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
Only shortlisted candidates will be contacted.
Please note that there are no fees charged for receiving or processing job applications.
Canvassing will lead to automatic disqualification.
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