Our client in the Hospitality industry is currently recruiting an Operations Manager
The role would entail:
- Analysis and reporting of identified faults in customer satisfaction
- Develop mitigation programs when gross deviation from product or service quality.
- To come up with promotion that increase turnovers, increase customer count or increase awareness
- Ensure food delivery hygiene standards are strictly maintained according to the companies policies and procedures and in accordance with local requirements..
- Ensure all riders and drivers are trained and evaluated according to the companies policies and procedures.
- Ensure all vehicles are maintained and operating according to the companies procedures and policies.
- Ensuring that the requirements of safety, health and work environment are maintained
- Carrying out performance appraisal to all riders and drivers.
Qualifications
- Bachelors’ degree in Public Administration and Management, Business Management or any Social Science Degree or any other relevant field from a recognized institution.
- A Diploma in Transport or Fleet Management
- Must have served as a Transport / Fleet Management/manager Officer for at least three years (3) in a busy institution or large organization.
- Must have proven experience in managing riders/drivers and allocation of transport in a busy environment.
- Must have honesty, integrity and commitment to producing results;
- Must be a team player with good communication skills;
- Must have the ability to work under pressure and strict deadlines.
- A valid driving license
If you feel you fit the above role, please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for interview will be contacted.
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