Operations and Sales Manager Job in Nairobi - 2015

Job Description

Position title: Operations and Sales ManagerDuty station:

Nairobi, KenyaReports to: General Manager, CEO

Introduction: A kiosk and delivery business that provides safe, clean drinking water and wellness products to low-income urban consumers.

The company is directed by leaders from Unilever, Water & Sanitation for the Urban Poor (WSUP) and the Global Alliance for Improved Nutrition (GAIN). It currently operates two stores in Ongata Rongai and Pipeline Embakasi neighbourhoods in Nairobi.  

Over the past two years, the company has developed a strong brand presence and loyal customer base through an efficient, customer-centric service model and is positioned for rapid growth within existing territories and beyond.The Sales and Operations manager will play a key role in the successful achievement of store level sales and sustainability targets.

Not only will they ensure the smooth operation of in-store processes, they will also ensure sales teams efforts are fully supported and focused on achieving these targets. 

The two pilot stores are the beginning of a growing franchise model that will bring safe drinking water and improved livelihoods to thousands across Kenya. General Accountability: Accountable for; overall management of in-store operations: monitoring reviewing and improving internal operations: managing sales teams, and overseeing the implementation of and compliance with sales training with CEO.

Key Activities and Responsibilities:

• Assisting the CEO and store managers in overall running of both pilot stores.


• Regular visits to both pilot stores, responding to operational challenges and assisting store staff in revising operations as appropriate.


• Regular meetings and reviews with sales team, using quantitative and qualitative data to drive decision making.


• Oversee the implementation of sales training, and ensure training is effectively used and maintained as stores and sales grow.


• Building the sales to achieve sales targets, implementing and refining new commission structure.


• Collating and reporting on customer and sales data to enable senior management make effective decisions to help further drive sales growth. 


• Monitor, implement and evolve internal operational controls and periodic store level reviews of the same to ensure compliance.


• Assisting Finance Manager in ensuring compliance with financial systems at the store-level.


• Working with the marketing manager in developing sales and marketing strategies to be implemented by sales teams, including developing and evolving promotions and offers.


• Liaising with store managers and ensuring stores are fully stocked with necessary products and equipment.


• Direct and supervise procurement and inventory systems, in conjunction with requirements of finance manager, Ensuring invoices for all store supplies are submitted in a timely and efficient manner.


• Ensuring store-level compliance with statutory and regulatory obligations – (KEBS, Local Council, Public Health, KRA metering), and that permits and licenses are up-to date and in-place.


• Other duties as assigned by Management.

Competencies – Requirements

• Diploma or Degree in Sales or relevant field from a recognized university


• 5 – 6 years progressive work experience gained in a similar role and capacity


• Experience working with and managing operations and sales teams.


• Retail and/or start-up and/or social enterprise experience beneficial.


• Adaptable and comfortable in a fast paced environment.


• Exemplary verbal and written communication skills


• Ability to analyse sales information and identify drivers, trends and opportunities


• Comfortable in joining and integrating an existing team with local and international staff, at management and store level.

Working Conditions

• Based at head office in central Nairobi, Kenya with considerable amount of time working with staff in the stores.


• Fast-paced, frugal start-up, fun working culture, hugely talented local staff.

Compensation: The company offers a competitive salary and benefits package commensurate with experience.

How to Apply

ONLY those candidates who meet the above mentioned qualifications should submit their resumes to apply@dumaworks.com with the subject line “Operations and Sales Manager 1682″. 

Ensure to include ALL the details in the subject line as directed with your NAME and PHONE NUMBER in the message body. 

Applicants who fail to follow the instructions given will automatically be disqualified.