Client Service Director Job in Nairobi Kenya (200K) - Trade Marketing Firm - 2015

Job Title: Client Service Director
 

Industry: Advertising
 

Location: Nairobi
 

Reporting to: Managing Director
 

Subordinates: Account Directors, Account Managers, Account Executives
 

Salary: 200k
 

Our Client is a leading Trade Marketing firm in East Africa. They offer services to their clients which are designed to maximize sales for brands across retail channels. 

They have a suit of marketing services geared to optimizing a client’s brand, via retail output by giving them a greater control of the point of purchase drivers, putting them on the fast lane to winning market share.
 

 

Job Purpose: To drive the Company’s growth in business volume and profitability
 

Key Responsibilities

• Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones


• Developing, ensuring approval and effectively implementing annual business development plans  in line with the company’s plans


• Developing a strong departmental team through effective leadership; training and coaching; and evaluation


• Ensuring compliance (for self and team) with appropriate systems that guarantee efficiency and effectiveness in the agency’s business operations


• Proactively establishing and growing strong relationships/partnerships with current and potential clients in a manner that promotes the agency’s positioning, policies and values


• Leading the team in proactively generating business enquiries and briefs


• Guiding the team in developing suitable proposals that adequately answers clients’ briefs and optimizes the agency’s  competitiveness in pitches


• Leading the team in ensuring proper preparation for, and presentation of proposals to clients


• Following up for  proposal approvals  from clients via LPOs and/or contracts


• Briefing the operations  departments on resources and logistical  support requirements of every client project and ensuring the acquired resources are in line with agency’s standards


• In liaison with Operations Manager, ensuring proper project management through effective planning, implementation, monitoring & control as well as evaluation


• Closely monitoring and reviewing the progress of all clients’ projects to ensure that at all times the agency is  in control


• Preparing and sharing up-to-date work status reports with all relevant stakeholders both internally and externally on a regular basis and in line with agreed on mechanism


• Regularly reviewing and updating the management on the progress in implementation of business plans and achievement of business objectives


• Guiding the team in developing and presenting accurate, relevant  and insightful reports to clients for all projects


• Liaising with accounts department to prepare and send correct invoices to clients for each projects and ensuring timely payments from clients


• Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method 


• Offering excellent client service through effective communication, feedback, response to requests for service, results delivery, and proper engagement


• Assist in building a strong agency brand through actively participating in development and implementation of the agency’s marketing strategy


• Proactively seeking best practice in industry and advising the agency accordingly


• Attend to any duty as otherwise directed by your supervisor or the Managing Director.

Minimum Qualifications & Requirements

• Bachelor’s Degree in social sciences


• Professional qualification in marketing, preferably CIM


• At least 5 years’ experience in Marketing or brand management from a reputable company.


• Agency experience in brand activations, field marketing and sales operations particularly in FMCG


• Research interpretation and translation into trade and consumer insights.


• Ability to work long hours and to withstand pressure


• Travelling out the country and out of town


• Highly creative and innovative


• Ability to manage crisis


• Emotional intelligence


• Proficiency in computers

Personal Attributes

• Honesty


• Integrity


• Reliability


• Results oriented


• Problem solving ability


• Sociability


• Ability to think on feet


• Pro-activity and confidence


• Good personal drive


• Mature and flexible


• Attention to detail


• Resilience


• Initiative


• Decisive


• Leadership

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (General Manager- Operations) to vacancies@corporatestaffing.co.ke before 22nd May, 2015.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

only candidates short-listed for interview will be contacted

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands. 

(Next to Unga House)