Recruitment at I&#38;M Bank Kenya

I&M

Bank, a leading Kenyan commercial banking group with a regional presence in 4

countries, is expanding its Agency Banking networks in major towns and in this

regard we are seeking to recruit highly competent individuals for the position

of Regional Supervisor – Agency Banking.

There

are 3 available positions based in Kisumu, Mombasa and Nairobi.

Regional Supervisor – Agency Banking (Western, Coast, Nairobi)
Ref: RS/3/2015

Job Summary: The ideal

candidates will be responsible for driving profitability, deposits, customer

acquisition and generating revenues through increased transactions in Agency

Banking by providing leadership to the branches in the region allocated on

recruitment and management of agents and super agency business.

Key Duties and Responsibilities:

The Incumbent will report to the Head of Agency Banking / Regional Manager,

Business Development and will be responsible for:

Liaising

with branch heads on identification of the new prospective agents in their

areas

Supporting

branches in reaching out to prospective identified agents and proposing

wills for partnership.

Ensuring

documentation submitted from the agents are up to date for CBK approvals.

Before

operationalizing of new agent outlets – ensure training of agents and

agent assistants has been carried out. Ensuring turnaround time at agent

location is minimal i.e. for transactions, accounts submitted by customers

at agent location, dispute resolutions and files submitted for agency

approval.

Training

on trouble shooting of trade tools at agency location through the

respective branches.

Ensuring

that the Agents are monitoring their cash in tills at outlet and float in

the Bank account.

Growing

the super and retail Agency business in the branches

Ensuring

audit findings and recommendations are implemented in a timely manner at

the agent locations.

Performing

any other duty as may be allocated by Head of Agency banking.

Key Performance Measures:

Market

growth- number of agents recruited

Customer

growth- new accounts opened

Profitability

Agent

transactions

Touch

and feel- Agency Distribution

Market

share

Customer

feedback

Customer

satisfaction score

Policies

and procedures adherence

Agent

product awareness score

Marketing

campaigns

Customer

brand awareness score

Desired Skills and Experience:

A

Bachelor’s degree in business related field with a professional

qualification in banking. A master’s degree in strategic management will

be an added advantage.

At

least 5 years specific experience in setting up and running an Agency

Banking business in a commercial bank at a senior level with sufficient

knowledge on agency banking operations, CBK/PG/15 and Agency Banking

systems.

In-depth

knowledge and established contacts within the Agency Banking industry.

Successful

track record of business line development of Agency Banking in a

commercial bank.

Proven

leadership skills.

Have

a strong appreciation of banking technological requirements and needs.

In

depth geographical terrains: Nairobi, Coast or Western/Nyanza regions

Knowledge

of operational policies, procedures and legalities relevant to branch

operations

Vacancy: Officer – Agency Operations

Job Summary: The

ideal candidates will be responsible for supporting the agency business on

issues of operations, filing, appraisal preparations, report generations,

troubleshooting, TAT and approvals.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Agency Banking Operations and will be

responsible for:

Ensuring the Bank acquires quality and

worthwhile agents through diligent appraisal and assessment of agency

files submitted from branches.

Providing operational support to branches by

ensuring merchandising material, collaterals and other required tools of

trade are supplied as required.

Ensuring that all agency banking files are

updated, well stored, and easy to retrieve as per set guidelines.

Ensuring that the CBK/PG/15 guidelines are

adhered to in agency appraisal, agent operationalization and CBK

reporting.

Implementing audit findings and

recommendations and ensuring compliance with the bank’s policies and

procedures on Agency operations and documentation is adhered to fully.

Ensuring that the bank’s image and brand is

protected at all times by ensuring that supervisors and branches have the

right material and information for use at agent locations and to the Bank

customers.

Championing customer experience; by engaging

with various customers at the Agent locations while facilitating feedback

to both the branch management and officers for remedial action to enhance

customer WOW experience.

Ensuring the uptime of the system is 100%

through constant tests/trials and troubleshooting.

Assisting in carrying out UATs in order to

have a good system for use by the agents and customers.

Generating reports on the number of

transactions, agency business growth and insights.

Performing any other duty as may be allocated

by the Head of Agency Banking

Market growth- number of agents approved

Touch and feel- Agency Distribution

Customer satisfaction score

Policies and procedures adherence

Agent product awareness score

Marketing campaigns

Customer brand awareness score

Desired Skills and Experience

Bachelors’ degree in Business related field

and/or Business information technology

Working knowledge on agency banking

operations, CBK/PG/15 and Agency systems.

Demonstrated ability to effectively analyze

data and develop insights

Critical thinking skills.

Ability to work effectively in a fast-paced

environment.

Demonstrated ability to develop effective

working relationships and excel in a cross-functional environment.

Demonstrated track record of performing such

functions.

Have a strong appreciation of banking

technological requirements and needs.

Minimum 3 years’ experience in banking

operations with a strong customer relations ability and strong

appreciation of information, communication and technology.

Relationship Manager, Custodial Services
Ref: RMCS/3/2015

I&M Bank is seeking to recruit the following position and is seeking a

highly competent individual with experience in growing and developing custodial

related services as per RBA regulations.

Job Summary:

The ideal candidate will be responsible for the

growth and development of custodial related services as well as effectively

supervising the department’s custodial operations within the framework of

standard operating procedures and as per the Retirement Benefit Authority (RBA)

regulations.

Key Duties and Responsibilities:

The Incumbent will report to the Manager, Corporate & Strategic Planning

and will be responsible for:

Developing and driving the Custodial Services

Strategy.

Spearheading the development and

implementation of new Custody Services products.

Sourcing for new business and customers under

the Custodial related services to ensure the achievement of the approved

budget.

Delivering consistent seamless customer

service through maintenance of high service standards, relationship

management and partnerships for the Custody business (customers, fund

managers, brokers, regulators, administrators and stakeholders).

Supporting bank branches in all Custodial

related issues; increase the wallet size per customer; ensure all delivery

channels are managed effectively resulting in excellent customer service;

maintain the customer service levels and TAT for the departmental product

processing.

Attending to customer referrals.

Initiating marketing activities targeted

towards Custodial client schemes.

Liaising with administrators & fund

managers for documentation and custody fees.

Ensuring recovery of the Department incomes

when they fall due.

Training and mentoring branches and

relationship managers on Custodial products.

Desired Skills and Experience

Bachelor’s degree in any discipline from a recognized

institution.

At least 5 years’ experience in custodial

services, relationship management and sales.

Excellent communication and interpersonal

skills;

Good marketing skills;

Good knowledge of market regulations,

operations and practices;

Good knowledge of capital markets and the

pensions industry; and

A good understanding of investment banking

products

Debt Recovery Manager
Ref: DRM/3/2015

I&M Bank is looking to recruit a competent and highly motivated individual

for the following position:

Job Summary:

The Job holder will be responsible for reviewing

the Bank’s non-performing assets book and developing appropriate strategies to

ensure timely recovery of amounts due, with minimum loss exposure for the

Bank.

Periodically reviewing securities held

against NPAs in order to identify possible gaps and institute measures

necessary to rectify these, so as to safeguard the Bank’s interest.

Bringing overall Debt recovery

knowledge and experience to bear in advising key stakeholders on common

pitfalls to avoid in the overall structuring and management of credit

facilities.

Key

Responsibilities:

The Incumbent will report to the Senior General Manager Debt Recovery and will

be responsible for:

Providing appropriate inputs at Board and

Management Committees’ level to ensure appropriate measures are taken to

rectify any identified gaps in the lending process.

Based on overall assessment of the Bank’s NPA

book and debt recovery success rate, critically reviewing all

non-performing facilities and development of appropriate strategies to

ensure the Bank recovers the amounts due in an efficient and cost

effective manner.

On a case by case basis, assessing the Bank’s

positioning and its ability to recover the amounts due without forced

realization of securities held as far as possible. This includes detailed

negotiations with the defaulting clients for facilities re-structure,

where possible, in order to maintain customer goodwill.

Where realization of securities held is

inevitable, ensuring the process is handled procedurally in order to avoid

delay through intermittent ligation. Similarly ensuring the defaulting

client’s rights are respected in order to avoid potential risk exposure to

the Bank through litigation or adverse publicity.

Undertaking periodic review of securities held

against all non-performing facilities in order to ensure these are

perfected and that no dilution happens during the debt recovery period.

Planning and closely coordinating the Debt

Recovery process with various stakeholders, including Lawyers, valuers and

auctioneers amongst others, in order to avoid undue delay and recovery

costs escalation.

For cases in court, ensuring the relevant

evidence in support of the Bank’s case is properly documented and shared

with the key stakeholders in good time, ahead of court appearances.

Representing the Bank as a witness as and when required.

Where the Bank is represented in court by

other witnesses, ensuring these witnesses are well prepared with factual

information and absolute clarity on the background of each case.

Providing periodic reports to Management and

respective Board Committee’s on the Recovery Status of each non-performing

facility, with clear recommendations on the way forward or closure.

Liaising with the Head of Credit to ensure

provisions held against bad & doubtful debts are adequate and in

compliance with the Prudential Guidelines.

Liaising with the Heads of Credit and Finance

to ensure appropriate adjustments are made to the provisions for bad &

doubtful debts per the Prudential Guidelines in order to comply with IFRS

requirements.