M-Commerce, including mobile payments and person-to-person money transfers, is identified as a high a growth area in the coming years within Ericsson, providing a substantial global market potential - for us and our customers.
Ericsson is now looking to strengthen its team in Sub-Sahara Africa with an experienced Engagement Consultant to drive and further grow its M-Commerce business.
Job Description
We are now looking for an Engagement Consultant (EC) to further strengthen our team. The EC will report to the Head of Engagement Practice OSS/BSS in RSSA.
The role of the EC is to be one of the key representatives for Ericsson towards our customers in the area of M-Commerce. He/she leads the pre-sales practice team whose objective is to engage with customers and - in collaboration with the accounts – strategize around and execute upon successful M-Commerce engagements, tendering and deal closure. The EC is responsible for developing, promoting and articulating customer-centric M-Commerce offerings, while delivering business growth faster than the market and increasing Ericsson’s share-of-pocket. Business development activities towards operators and banks are a critical part of the role.
Main responsibilities
Work in close co-operation with the account teams to strategize and plan for engaging in M-Commerce pre-sales opportunities.Proactively drive customer dialogue to establish trust, build business partnership and generate and qualify new leads.Lead and co-ordinate customer workshops/presentations. Responsible to set and drive the agenda.Identify and translate customer requirements into M-Commerce solutions and value propositions.Promote and position Ericsson as a leading M-Commerce player.Act as Account Commercial Responsible (ACR) for specific opportunities, if and when needed – in close alignment with the account team.Develop opportunities and follow through from pre-sales to winning the contract, including tender work. Establish budget and resource plan at the initial stage of the sales engagement.Work in close co-operation with Solution Architects and Subject Matter Experts to identify and define customer centric solutions. Align cross-practice work with accounts and other EC’s.Identify and maintain 3PP partners to address specific business opportunities.Significantly contribute to the regional and global building of practice assets, including development and re-use of offerings, processes, methods and tools, and best practice sharing.Develop internal and customer business cases. Identify new business and go-to-market models.Manages customer relationships including escalations in an effective way to assure customer satisfaction and Ericsson interests, at C-Suite level.Marketing of portfolio and success stories to industry stakeholders, events and press.Run a practice culture and way of working characterized by customer first, proactive attitude, teamwork focus, strong performance ethics, high professionalism, high energy and expert know-how.Qualifications
To be successful in this job you should have:
University degree in Business or Engineering/ICT.Strong personal track record of sales and delivery within the M-Commerce area.Deep experience in selling Systems Integration with understanding of impact on scope, commercial and contractual matters.Proven track record in engaging with C-level at customers to sell and deliver in the M-Commerce area.Strong in consultative selling, fluent across engagement models - SI, Managed Services, Product engagement.Strong track record in leading high energy, customer-centric and performance-driven teams. Very strong track record in people leadership and coaching.Experienced in competence management and knowledge management.At least 5 to 10 years’ experience.M-Commerce operational experience is a major bonus.Mobile Financial Services Engagement Consultant
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