Ground Courier (Kenyan Jobs, Jobs in Kenya March 2014)

Posted on 3/28/2014 01:24:00 am by Kenya NGO Jobs Reports to: Ground courier team leaderJob purpose: Handling delivery and pickup consignments in a safe, professional manner according to company service standards to achieve the highest level of customer satisfaction through coordinating with the dispatcher and the express / domestic operations team leader / supervisor.Typical duties included are but not limited to:Pickups and deliveriesHandle all allocated pickups and deliveries on timely manner to achieve high level of performance as per Aramex quality of service standardsInspect shipment(s) upon pick up at customer side to ensure ground operations policies and procedures are fulfilled.Ask customer to fill in the shipment’s waybill correctly to ensure all necessary information availableFor alerting processCheck the picked up shipment packing and labeling based on ground operations policies & proceduresTo ensure the shipment is protected from any damage &/or loss.Update the standard pick up log sheet fully with the required information in order to arrange for smooth receiving process at the warehouse operation & to be used for history tracking purposes.Update the delivery run-sheet fully with the required information to enable the data entry teamUpdating the status of the shipment on system & to be used for history tracking purposes.Driving/Riding most of the time during working day.Using material handling equipment such as trolley.Physical labor upon delivery and collection processes (walking and driving under different weather conditions).Lifting shipments upon delivery and pick up where the maximum allowed weight to be lifted without using a material handling equipment is 20kg.Adhere to all related policies, procedures Client relationsReport incidents and complaints to concerned customers team so that the team can take the necessary action to resolve the problem.Report competition activities to concerned team in order to help in benchmarking the company service level with other companies in similar service industry.High school, college diploma or junior collegeGood command of English languageLocal knowledge of areas and neighborhoodValid driving licenseConceptual thinking & innovationApplies simple rules, common sense, and past experiences to identify problemsRecognizes when a current situation is exactly the same as a past situationOrganizational commitmentExpresses pride, pleasure, and/or dedication about being part of this organizationCustomer service orientationFollows through, when asked, on customer inquiries, requests, complaintsKeeps customer up-to-date about progress of projectsIntegrityTake pride in being trustworthyIs honest in customer relationsEmail: Grace.Ndegwa@aramex.com