Do you love cars?
Our client in Motor industry is seeking to recruit Customer Care Personnel (Male Preferred) to join their dedicated team
Location: Nairobi Kenya
Duties and Responsibilities
- Understand the Automotive market (car brands, types and models), (tires brands, patterns and sizes)
- Understand customer’s needs and expectation.
- Provide and propose the best solution that meets customers’ needs.
- Quote and close the sales order on the initial customer enquiry.
- Up-sell and cross-sell company products and services offered by the outlet to maximize the turnover and profits.
- Effectively manage and solve customers’ complains.
- Build and maintain effective working relationships with operational colleagues and workshop staff.
- Act as a mentor to other members of the Sales Team
- Be professional and approachable at all times, providing an excellent service to all customer
- Diploma is sales and marketing, Customer Service or other related field
- Should have a B in maths and a Mean Grade of B in KCSE
- 2 years Experience in sales/customer care
- Motor industry experience is an added advantage
- Good customer care skills.
If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Customer Care Personnel’ on the subject line by 10th April, 2015.
Do not attach any certificates.
Only shortlisted shall be contacted.
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