Position: Project & Service Delivery Manager
Reporting to: Head of Marketing & Operations
Department: Carrier Services
Role Purpose: He/She will oversee the conceptualization, planning, development and implementation of technical solutions within Carrier Services department. The Service Delivery Manager is responsible for management of all Carrier Service RFIs and other infrastructure projects.
Key Duties and Responsibilities.
1.1 Operational (incl. Planning):Be the Activation Liaison Officer for the submarine cable capacityBe Carrier Services technical liaison person with TEAMS,SEACOM,EASSY and LION2 cable systems and cross connection providers e.g. Etisalat, FT, Djibouti Telecom etcLead, qualify, validate and ensure the appropriate technical sales strategy and activities are agreed to by the sales team and help to drive revenueBe the first point of reference for data services provisioning in Carrier Services i.e. managing the relationships with the customers from identifying customer requirement, to design and implementation Follow up with ITN teams(ITN PMO,NAD, Switching ,Transmission and Business Solutions) to ensure optimal designing as well as ensure we deliver quality and timely services to our customersKeep customers informed of provisioning progress until completion and handoverProvide adequate business and resource forecasting to the managementUse technical expertise to manage different projects for Carrier Services department Identify project risks and/or issues and implement the necessary actions to manage them and avoid potential delays and scope creepRepresent Carrier Services in RFF/RFI and Carrier Connect committees 1.2 Reporting and Business analysis:Escalate all ways in which Carrier Services my optimize resources on the various solutions and projectsPrepare weekly/monthly RFF and project status reports Academic / Professional QualificationsDegree or Diploma in engineering, data processing, business management or a related fieldGood knowledge of telecom industry with preferably good understanding of interconnection businessGood experience of project management2 to3 years experience in a similar positionA good working knowledge in IT toolsGood level of understanding in Telecom servicesFinancial analysis capabilityIndustry product knowledgeExcellent presentation, reporting and communications skillsProject Management qualification is desirableTeam playerCustomer oriented Ability to work in transversal organisation to deliver results to the teamExcellent analytical and specification skillsResult oriented Excellent organisation skills with strong attention to detailSelf-motivated with initiative and autonomy.Initiative Flexibility/Adaptability Advanced problem solving and decision making skills I.P skills would be an advantageThis position is opened to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 15th December 2014, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@orange-tkl.co.ke and quote the job title in the subject field. Only shortlisted candidates will be contacted.
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